IT projects often go awry and the risk are amplified when dealing with an emerging technology like AI which is surrounded by hype. However retailers are enjoying early successes when it comes to deploying AI in their digital operations. According to a report by Gartner about 70 per cent of

When it comes to online shopping, and despite the wide variety of opportunities Australian customers demonstrate a clear preference for particular types of purchases. According to the 2018 SAP Consumer Propensity Report, travel, fashion and entertainment top the online shopping list. Among those surveyed, 72 per cent are buying flights,

Catch Group has acquired a new 22,000 sqm warehouse located near its current facilities west of Melbourne, which will provide the ecommerce company with the capacity needed for the next five years of expected growth. The new Truganina facility also has a mezzanine flooring adding another 5,000 sqm to the

Online food delivery company Deliveroo is launching hotel room service and event catering in Australia under its ‘Deliveroo for Business’ program. A global rollout of these new services began last month in the company’s 13 international markets. For its hotel room service capabilities in Australia, Deliveroo for Business is working


Local businesses enjoyed a bump in spending from Chinese visitors who came to Australia during the nation’s Golden Week holiday, October 1 to October 7, according to figures from Alipay. Of all nations visited during the holiday, Australia’s Alipay transaction volume ranked 9th, up 105 per cent on 2017. This

retail iot

When it comes to focusing on retail data – both online and in-store – it is better for the two sources to be blended together not separated, according to SAS director of global retail and CPG Dan Mitchell. Mitchell told Which-50, “If you think about the shopping journey, it’s obvious

Australia’s newest digital bank, Up, believes it can thrive in an already saturated market where the big four banks are well entrenched. According to the company’s founders, to attract notoriously sticky banking customers Up plans to double down on its agility and customer experience. Backed by Bendigo Bank and Adelaide

Westpac branch

Westpac has launched a new feature called Mobile Cheque Deposit which will allow eligible customers to scan and deposit cheques from their smartphone. Cheques are often considered a thing of the past, but Westpac research shows that almost half (41 per cent) of Australians still use cheques to make or

Commonwealth Bank executive Angela Clark has been appointed CEO of Beem It, a digital wallet jointly owned by NAB, Westpac and CBA. Clark was part of an executive team made up of staff CBA, Westpac and NAB that spearheaded the founding of the payments business which was establish in February.

The Commonwealth Bank of Australia and Data61, the CSIRO’s data innovation group, have partnered to develop “smart money”, a blockchain-enabled programmable currency. Sign up for Which-50’s Irregular Insights newsletter Used via a mobile app, Smart Money allows funds to have certain conditions attached to their use and is currently being