Fintech companies are now providing consumers with higher levels of positive customer experiences than banks. That is according to the recent Capgemini World Retail Banking Report 2017, which states non-traditional firms are gaining acceptance and are better able to meet consumers raising expectations. “The new wave of digital banks and

Australia Post Parcel lockers

Blackmores CEO Christine Holgate will be the new Managing Director and Group CEO of Australia Post, continuing the company’s transformation to a parcel and eCommerce company. Holgate succeeds Ahmed Fahour who resigned in February following a public dispute over his $5.6 million salary after seven and half years in the


Retailers should invest in building analytics and data intelligence into their businesses to compete against the next wave of digitally-native competitors, according to a new report from SapientRazorfish and Salesforce. The report “Shopper-first Retailing: What Consumers Are Telling Us About The Future of Shopping” examines “the next evolution of personalisation”

Retailers stand to lose $71 billion globally from fraudulent CNP (Card-Not-Present) transactions over the next five years. The figures are contained in a new report from Juniper Research. Sign up for Which-50’s Irregular Insights newsletter The report titled, Online Payment Fraud: Emerging Threats, Key Vertical Strategies & Market Forecasts 2017-2022,

Distribution warehouse, international package shipping, global freight transportation concept

Aramex, CEVA Logistics, Deutsche Post DHL Group, FedEx, and SF Express are the leading players in the ecommerce logistics market in APAC, according to a new report from Technavio. According to Technavio’s market research report, the ecommerce logistics market in APAC will grow at a CAGR of more than 11

piggy bank

CommBank has launched the CommBank Youth app, which provides kids real-time access to their bank accounts, albeit under parental supervision. This secure digital banking tool is designed to help kids understand the concept of digital money and learn money skills in a fun way, the bank said. Sign up for

Groceries, Amazon, Whole Foods Market

Amazon is buying Whole Foods Market, for $42 per share in a deal that values the grocery outlet at $US13.7 billion. The acquisition is seen as a move by Amazon to more aggressively target the grocery section of retail has proven more stubbornly resistant to digital channels. Sign up for Which-50’s Irregular

Last week, Alibaba (BABA US) hosted its annual investor day in Hangzhou, China. It has increasingly become China’s marquee technology and investor event as investors, media and other stakeholders gather to hear from Alibaba founder and Chairman, Jack Ma and his management team. So, what did we learn from the

Rather than competing with each other, the fintech industry and traditional financial institutions ought to work together to fend off the looming threat to financial services posed by tech giants such as Apple and Amazon. That’s the advice from a recent report published by The Australian Digital Transformation Lab, a

It is 20 years since CommBank launched its Netbank initiative and since that time it has processed more than $3 trillion in transactions. Considered the local leading digital bank, it reveals in a new infographic that more than half of all its transactions are now digital. In 1997, Commonwealth Bank