Dubber announced the global launch of its Unified Recording on Microsoft Teams, supported by a new and tailored global channel partner and reseller program.
Fresh off a $35 million capital raising earlier this month, the company is forging ahead with its plans to disrupt the multi-billion dollar global call recording sector.
It says its Cloud-based innovations will help large companies comply with call recording from customers for example discussions about bank transactions
On this latest development, a company statement claomed Unified Call Recording is a first of a kind capability for Microsoft Teams. It says this is enabled by Dubber’s ability to capture any conversation – voice or video — on Microsoft Teams in the cloud – and to aggregate recordings, data, insights, and alerts from the service provider and unified communications platforms, compliantly, in one place.
The Microsoft Teams ecosystem is a lucrative one as it is one of the world’s fastest-growing team collaboration suites with has over 75 million daily active users.
Dubber says it allows Teams customers to automate voice recording at scale from any device with no need for hardware.
“Unified call recording and voice AI are key enablers of compliance, customer satisfaction, and sales performance – delivering real-time insights, sentiment analysis, alerts, beautiful transcriptions, and more, ” according to the company.
Dubber also announced an extensive global channel partner program for Microsoft partners including partner incentives with support, deployment, and training resources.
“COVID has dramatically accelerated the demand globally for unified communications solutions,” said Steve McGovern, CEO Dubber. “As workforces have dispersed and network end-points multiplied the demand for automated call recording at scale has become essential to addressing regulatory requirements and enterprise-wide visibility. With Dubber supporting Microsoft Teams via our global platform, users can activate recording immediately in the cloud – eliminating the need to build solutions or buy hardware.”
McGovern said, “Microsoft Teams customers and resellers now have access to the industry-leading platform used by over 140 service providers worldwide. It’s now possible to unify call recording on these networks and Microsoft Teams into the centralised Dubber Voice Intelligence Cloud. Our integration with Microsoft Teams advances Dubber as the preeminent and de facto cloud-based unified call recording solution for communications providers – and as a source of differentiation and value for resellers globally.”