Deliveroo Australia has formed a rider advisory panel to help improve safety for its rider network. 

The panel is made up of 10 Deliveroo riders who will meet up monthly via video conferences and face-to-face workshops at its Melbourne offices. 

The move is designed to raise awareness of the riders’ safety, some of the issues they face on the road and how Deliveroo can better address safety concerns. 

The company said this is Australia’s first rider-run panel established by a food delivery brand. The initiative follows recent media reports examining the working conditions of riders and increased regulatory scrutiny of the gig economy. 

Deliveroo said the riders on the panel will use their experience riding with the company to discuss and propose new safety initiatives directly to senior Deliveroo staff. 

These will be considered by Deliveroo and could then form part of the company’s approach to rider safety or could form a platform for Deliveroo to advocate to industry and government for improved road safety on behalf of riders.

Jodi Ingham, head of operations at Deliveroo Australia said: “It goes without saying that being safe on the road matters to our riders and matters to us. When we’re speaking with our riders, they are telling us about road quality and access to cycling infrastructure among many other safety issues. 

“That is why we are taking action by working with riders from across Australia to understand what safety concerns matter to them the most and how we can address these directly or advocate to those who can make a difference.

“Riders want to be more involved in initiatives that Deliveroo is working on and areas that directly impact them. This is about creating a platform that enables riders to have independent representation and a voice on an issue that is absolutely paramount to both Deliveroo and Deliveroo riders.”

During the application phase for the panel key safety concerns that were raised by riders included cycling-friendly infrastructure, access to bike repair and advice on safety equipment, adequate street lighting at night, road safety awareness education for riders, and a reporting system for riders who witness accidents or hazards on the road. 

Deliveroo will consider how it can address these issues and others raised by the Panel through its App, directly with riders, or through partner organisations like the Amy Gillett Foundation.

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