Content marketing leaders are seeking better ways to maximize their content marketings impact. And, no matter how creative, memorable, or popular your content may become, every piece you create and publish will ultimately be judged by the impact it makes on your business’ outcomes.
To boost the value of your content marketing efforts, you need to rethink how new and existing content could be linked to strategic initiatives…improving customer experience, bringing campaign narratives to life, or delivering ‘evergreen’ thought leadership pieces. Fundamentally, you need to be smarter about how, where, and when content will be used.
Ultimately, you need to refine your content marketing strategies, explicitly identifying new ‘forward thinking’ goals that will deliver significant value for today’s digital economy. Today’s buyers are sophisticated and very demanding. To respond, you need to be developing informed, highly-insightful content to accelerate customer experience and integrated narrative initiatives with advanced intelligence (AI and machine learning tools) and data science.
Content Aligned with Strategic Initiatives
Customer experience has been a growing priority for marketers for a few years now, named the most pressing mandate for marketers in 2014, and the driving force behind innovation spending in 2015. That said, CX budgets are not increasing with increased expectations. Fifty-two percent of marketers with CX responsibility expect their budgets to remain the same or decrease in 2018. While expectations for the importance of CX are rising, CX budgets are not increasing accordingly. However, not all is lost. Savvy content marketers who support CX efforts can provide critical deliverables to advance CX while reusing much of the content for demand generation. Content marketing, done right, can advance both demand and CX initiatives…a win-win for you.
Narrative design and implementation is complicated. For you and your team, the challenge is even more complex given the need to support multiple, concurrent, intersecting stories that cover various stages in the customer journey, unique audiences, etc. It’s easy to become overwhelmed by the enormity of the challenge. You must learn to develop and work within a nested brand, customer and micronarratives (see ‘How to Connect Brand Story and Content with CX’ – Gartner Subscription Required).
- Brand stories provide the big picture value proposition of the organization.
- Customer stories contextualize the brand story for targeted audiences or personas
- Micronarratives are particular pivotal moments within the customer experience.
Content Informed by Advanced Intelligence
Content marketing has matured from simply telling an interesting story to creating content engineered to drive response. Marketers can’t create an effective content marketing strategy based solely on gut feelings, intuition or limited qualitative insight. Modern marketers must build content marketing success on a combined foundation of quantitative insight that integrates quantitative input on customer personas, content performance and topical trends.
Content Performance based on Analytics
While it can be tempting to think about targeting and narratives alone, you should recognize by now how critical it is to have the right data on hand to inform every phase of your content marketing approach. That is why it’s a good idea to establish sound measurement practices from the start of every program, enabling you to track, analyze, and optimize your content’s performance on a continual basis. If the content is being developed to improve customer experience, how is it being measured? And what defines success? Or, if your content is being developed to tell a story, what KPIs have you defined to detect positive engagement, growth, and scale?
Marketers need to align their content performance KPIs with business outcomes.
- Personas with the highest-performing and lowest-performing content.
- See if top-performing or bottom-performing content is heavily tilted to specific phases in the buyer’s journey. Try to determine why some phases have top content and why others don’t.
- Identify content that is generating the highest volume of traffic and the highest levels of engagement or call-to-action completion. Look for patterns such as days of the week the content was published. See if there are patterns around the performance of media types or email templates.
- Examine which email and social media generate more performance for content, and which ones don’t. Look at the content patterns in email versus those for assets that did not receive email promotion. Do the same for social media engagement and other channels.
- Look for the 80/20 rule in action. Identify the power assets — that is, the pieces of content that drive the most performance. Look for patterns such as blog posts that address a specific topic or e-books that cover specific personas.
- Check to see if there are outliers in your content performance. Ensure that bottom-performing content received comparable levels of digital promotion — i.e., email, social media — to top-performing content. Do the same for top-performing content. Note the outliers — content that underperformed, but was not promoted; or content that outperformed, but received disproportionately high levels of promotion.
Of course, if your content marketing program is more sophisticated and well established – or you have dedicated data scientists on hand – you may want to invest more time and effort in your ROI predictions. Add more ‘science’ to your content program…it will add needed insights enabling you and your team to drive value to the most important marketing initiatives.
This article is republished from the Gartner Blog with permission.