Retail banks are under major pressure world wide from innovative startups and in the transaction space in particular, they “hardly have a chance” according to a senior European Credit Suisse executive who also argues that Private Banking is a little different. In an interview on the bank’s own web site, Marco

Banks reap huge rewards from transaction payments, and seemingly offer little in the way of service to justify the expense. That’s exactly the kind of slow moving carcass-on-a-plate incumbency that the dotcoms have turned into dinner-time repeatedly over the last two decades.  Facebook made a long anticipated entry into the

The Commonwealth Bank has Australia’s most satisfied internet banking consumers among the Big Four, while Westpac’s internet banking comes fourth, although it still reports very high levels of satisfaction. And in all four instances, internet banking records a higher level of satisfaction than branch banking, according to a survey by

People have a mental model of shopping that is based on experiences from brick-and-mortar stores. We intuitively understand how this process works: all available products are displayed around the store and the prices are clearly marked. Many stores offer deals via coupons, membership cards, or to special classes of people

Online retail could grow by as much as 25 per cent a year through to 2017, according to management consultancy AT Kearney. According to the study, called “Lifting the Barriers to E-Commerce in ASEAN”, e-commerce remains relatively underdeveloped in Southeast Asia. The authors say it accounts for less than one

Millennials, the great demographic wave, are embracing mobility and as a consequence the decades-old tradition of visiting bank branches may be on the way out, according to a new study by Gemalto. One in four millennials has effectively abandoned branches altogether. According to the study which is called “Generation mBanking: An

Westfield, Google and Groupon all sell the same thing. They all sell traffic. All these businesses pitch a certain story to consumers, accumulate traffic, then sell the traffic to businesses. Traffic is the lifeblood of every business because all traffic, at its core, is just “potential customers.” Traditionally, businesses have

All arguments in support of Bitcoin refer to its use as a medium of exchange. There are no problems with that aspect of it — in principle. In practice, Bitcoin is less than perfect due to its wild valuation swings. These derive in part from the fact that it has

Customers these days are so spoiled by technology: take Uber, the app frees you from worrying about having cash or credit card when taking cab and even lets you enjoy your own personalized Spotify playlist in Uber cars. Well, that, together with Google, Facebook etc… and their lightning-speed innovations have

Online money transfer service WorldRemit has raised $100m in a Series B funding round led by Technology Crossover Ventures (TCV), with participation from existing investor Accel Partners. It is the second major funding announcement in recent weeks in the money transfers market following the news that Andreessen Horowitz back Transferwise collected