Online retail sales increased 0.6 per cent in August following a sharp decline in July. Traditional sales, however, still fell slightly during the month. The daily deals market is collapsing. In August it recorded its fourth consecutive decline of over 15 per cent. Has reality finally caught up with the

Consumer advocacy group Choice has released a study claiming that Sydney taxis are 40 per cent more expensive than UberX on average. UberX, the ride sharing app which is the most talked about brand on social media, has been in battle with taxi industries throughout the world. To add fuel to the

The official line from Australia’s banks has always been that the shift to a cashless word would track a slow and evolutionary arc. But now with the majority of transactions in Australia already cashless and consumer attitudes and behaviour shifting quickly, the message is changing. New research from Westpac has

China, with a middle class the size of the entire U.S. population, has often been portrayed as the Promised Land for foreign retailers. But even a cursory look at the track records of some well-known brands shows how the country’s complex environment can be a mixed bag. In the last

With so much focus on digital retail developments in the US its easy to lose sight of the growing body of opinion that omnichannel retail leadership might actually be better found across the pond. UK retailers and increasingly European brands are nailing down their omnichannel experiences, courtesy of strong investments

The success of retailers in building ever better customer experiences in-store is contaminating the banking industry and making it even harder for financial institutions to keep up with expectations according to a new study in the US by the Banking Administration Institute and software provider SAS. The reported called “Digital

In a very real sense, challenger banks are nothing new.  They have been around for a long time. In the UK there has always been a large number of challenger banks – the Co-op, Yorkshire Bank, Clydesdale Bank, Alliance & Leicester, Bradford & Bingley, Abbey National, Nationwide Building Society to

Consumers are still reticent to buy products on their mobile phones despite the ubiquity of the devices and Internet connectivity, according to a study commissioned by RetailMeNot. One major insight the study provides is that while today’s consumers overwhelmingly prefer to access the Internet on their mobile devices, only 30

Australia’s biggest banks have long heralded their extensive network of ATMs as evidence of their commitment to the customer (and more quietly as an impressive cost of entry barrier to new market participants). And while the shift from cash to cards might seem like a boon, the reality is more

Former general manager of Coles Online Mark Cripsey is the new Myers chief digital and data officer, a move which the company says reflects the increasing importance of omni-channel retailing, of digital, and the use of data at Myer. Crispey is also a former Tesco executive having spent several years