Amazon delivery

Amazon is extending its dominance in the  $300 billion American e-commerce over its competitors including top search engines like Google and online retailers, according to a new Survata study commissioned by BloomReach. Of the 2,000 U.S. consumers surveyed, 44 percent bypass the rest of the Web, and go directly to

The response of both David Jones and Kmart to the latest hacks and theft of customer data suggests businesses have learnt the lessons of disclosure. Where once companies hid such breaches from the community, now the advice is to get on the front foot. In a statement on David Jones’

Online retail sales increased 0.6 per cent in August following a sharp decline in July. Traditional sales, however, still fell slightly during the month. The daily deals market is collapsing. In August it recorded its fourth consecutive decline of over 15 per cent. Has reality finally caught up with the

Consumer advocacy group Choice has released a study claiming that Sydney taxis are 40 per cent more expensive than UberX on average. UberX, the ride sharing app which is the most talked about brand on social media, has been in battle with taxi industries throughout the world. To add fuel to the

The official line from Australia’s banks has always been that the shift to a cashless word would track a slow and evolutionary arc. But now with the majority of transactions in Australia already cashless and consumer attitudes and behaviour shifting quickly, the message is changing. New research from Westpac has

China, with a middle class the size of the entire U.S. population, has often been portrayed as the Promised Land for foreign retailers. But even a cursory look at the track records of some well-known brands shows how the country’s complex environment can be a mixed bag. In the last

The success of retailers in building ever better customer experiences in-store is contaminating the banking industry and making it even harder for financial institutions to keep up with expectations according to a new study in the US by the Banking Administration Institute and software provider SAS. The reported called “Digital

With so much focus on digital retail developments in the US its easy to lose sight of the growing body of opinion that omnichannel retail leadership might actually be better found across the pond. UK retailers and increasingly European brands are nailing down their omnichannel experiences, courtesy of strong investments

In a very real sense, challenger banks are nothing new.  They have been around for a long time. In the UK there has always been a large number of challenger banks – the Co-op, Yorkshire Bank, Clydesdale Bank, Alliance & Leicester, Bradford & Bingley, Abbey National, Nationwide Building Society to

Consumers are still reticent to buy products on their mobile phones despite the ubiquity of the devices and Internet connectivity, according to a study commissioned by RetailMeNot. One major insight the study provides is that while today’s consumers overwhelmingly prefer to access the Internet on their mobile devices, only 30