Ecommerce

Businesses are investing more money in technology to differentiate the experience between various channels, however consumers are almost equally as satisfied on dissatisfied with different channels.  That’s according to Vikram Sehgal, VP analytics strategy APAC at Forrester. During the Forrester CX event in Sydney last week, Sehgal told attendees when

Alibaba Group

Alibaba’s revenue has continued to grow across its commerce and cloud computing businesses despite the economic slowdown in China. Its yearly results show a 51 per cent growth in revenue to US$56.15 billion, this figure excludes the costs of consolidating acquired businesses in which the revenue would’ve grown by 39

Retail chatbot

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, according to Juniper Research. The new research, AI in Retail: Segment Analysis, Vendor Positioning & Market Forecasts 2019-2023, says chatbot use by retailers will enable effective automated customer

Fish eating small ones

CM Group, the parent company of Australian-founded email marketing platform Campaign Monitor, has acquired martech business Vuture and secured US$410 million financing. Terms of the deal, which closed this month, were not disclosed. Vuture is a cross-channel marketing platform for legal and professional service providers. As a result of the

Magento has unveiled Magento Commerce branded stores for Amazon sellers, an offering which will run on AWS and allow customers to manage their online presence through their own online store and Amazon.com. The ecommerce platform, now owned by Adobe, said its new service is built to deliver faster page load

Smart refrigerator concept.

By 2040, one in five retail purchases in Australia could be made by smart appliances and household devices, according to a new prediction from Telsyte. The figures are contained in Telsyte Australian [email protected] Market Study 2019 which forecasts the IoT-Commerce market could be worth more than $100 billion in Australia,

Australasian retail management software company, Vend, announced a partnership with e-commerce platform BigCommerce, which it says will give tens of thousands of independent retailers around the globe access to more customers, and greater choice about how they run their business. This deal is designed to deliver an easier, more profitable way

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Tryzens, a digital commerce consultancy, recorded 68 per cent revenue growth in 2018, boosting top line revenue to AUD $22.0 million and generated a profit of AUD $1.5 million. The company says its results reflect the tremendous focus around digital growth and transformation in retail. The company latest digital capabilities

Where voice commerce currently lacks, social commerce excels, is the key takeout from Episerver’s third-annual Reimagining Commerce report released overnight. Consumers indicating they used a voice-assisted device such like Amazon Echo or Google Home to research before a purchase has risen 83 per cent year-over-year, despite prevailing security concerns, according

Customer Experience

Digital maturity varies widely across sectors. Generally, digital leaders have a leg up when it comes to delivering experiences. But other brands will get little sympathy from consumers, who increasingly demand more and benchmark every experience against digital leaders. That is according to Des Cahill, Oracle CX VP and CMO.