Ecommerce

Global retail sales in 2020 will decline by an average of 9.6 per cent globally, a loss of $2.1 trillion, due to the impact of the coronavirus, according to new analyst forecasts. Forrester also predicts that it will take four years for retailers to overtake pre-pandemic levels.  According to Forrester’s updated retail forecasts across North America, Asia,

It’s not just the regular online shoppers filling up their shopping charts from home. Ecommerce volumes are surging to record highs thanks to first-time shoppers, according to new data.  Store closures and stay-at-home orders have accelerated ecommerce adoption around the globe. According to data from Adobe, in the US ecommerce

Wechat

Chinese internet giant Tencent has acquired a 5 per cent stake in Australian buy now, pay later service Afterpay.  Announced on Friday, the deal will support Afterpay’s global growth strategy, following its expansion into the US and UK markets.  The stake was acquired from late March through April for around

Amazon today reported soaring sales as customers flocked to the ecommerce giant during the COVID-19 pandemic. First quarter results showed a 26 per cent lift in revenue, year-on-year, including US$10 billion from its market leading cloud computing division, AWS. Amazon owner Jeff Bezos pledged to spend all of the company’s

Chinese payment platform Alipay has launched a new Zero Contact initiative to support Australian hospitality businesses in adapting their operations during the COVID-19 pandemic to engage with more than 1.2 million Chinese Australians. The Zero Contact initiative draws on Alipay’s experience supporting hospitality businesses in China during their earlier COVID-19

AusPost, Australia Post

Australia Post has repurposed and opened 15 new processing facilities and commenced recruitment for 600 casuals into the network and call centre to assist in managing the continued parcel delivery demand in the country. The national carrier has been struggling to process the surge in parcel deliveries during the COVID-19

Westpac branch

Apple Pay is now available for Westpac customers with an eligible Mastercard debit or credit card, or eftpos Handycard. The decision was flagged late last year and makes Westpac the last of Australia’s big four banks to offer the digital payment method. Westpac customers will be able to use Apple

Woolworths today announced it is partnering with Uber to deliver groceries as part of its response to the surge in demand for home deliveries during the COVID-19 crisis.  Drivers for the ride hailing giant will pick up and deliver orders packed by the supermarket as part of a trial that

The unprecedented challenges posed by the COVID-19 outbreak make the digitisation imperative all the more urgent for banks, according to a new report by Boston Consulting Group (BCG). The report, titled Global Risk 2020: It’s Time for Banks to Self-Disrupt is the tenth annual survey of the health and performance

Australia Post will retrain 2,000 motorbike posties to deliver and process parcels to help manage the unprecedented parcel volumes being sent across the country as the business continues to manage significant disruption as Australians adapt to living differently under COVID-19 restrictions. Parcel volumes have almost doubled in the last four