The total number of Open Banking users (consumers who share data via Open Banking APIs to aggregate their bank accounts and access new services), will double between 2019 and 2021; reaching 40 million in 2021 from 18 million in 2019, according to a new study from Juniper Research. The research

Question Mark Speech Bubble

Afterpay faced a surge of inquiries from their customers worried about whether or not they could pay for their goods as COVID-19 restrictions closed down large parts of the Australian economy.  During the Zendesk Showcase last week, Yvonne Gilmour, head of service delivery at Afterpay said the surge in inquiries

Customers are embracing new delivery options as Australia’s logistics infrastructure struggles to keep up with the unprecedented parcel volumes generated during the COVID-19 shutdowns. The new data comes from courier start-up Sendle, which has partnered with leading Australian parcel collection point network Hubbed, to offer its retail customers a more

Australian courier company Sendle has tightened its relationship with global commerce platform Shopify to provide a fully integrated delivery service for Australian small businesses. The integration means Aussie merchants won’t have to leave the Shopify platform to ship their parcels via Sendle. From Shopify, they can print Sendle labels and

Expanding Kmart’s cloud training program to non-technical staff has helped speed up decision making during the coronavirus pandemic, according to the group’s chief technology officer. Last year Kmart committed to training 100 per cent of its IT team and 80 per cent of its non-technical head office employees in Amazon

Frollo, a financial management software company, is the first fintech and second company overall to receive accreditation as a data recipient in Australia’s upcoming Consumer Data Right system. On Friday the ACCC announced Frollo will join Regional Australia Bank as accredited data recipients in the data portability scheme set to

The Commonwealth Bank of Australia today announced it will provide customers with itemised digital receipts within its app for certain transactions through a partnership and investment in local fintech Slyp. All of the big four banks now have a stake in Slyp which will continue to operate independently. NAB has

Coles Group has taken another step in its ongoing digital transformation strategy, securing sites in Sydney and Melbourne for two high-tech Customer Fulfilment Centres (CFCs). In March 2019 Coles announced an exclusive services agreement with UK-based Ocado Group to bring the online grocery platform, automated single-pick fulfilment technology and home

Kmart Group has appointed a former Amazon VP to oversee its online retailer Catch, which the retail giant says is outperforming its expectations since acquiring it last year. Former Amazon Vice President Pete Sauerborn will next week begin as Catch managing director. Sauerborn has spent the last decade at the

online shopping ecommerce credit card shopping

The NAB Online Retail Sales Index recorded a large jump in online sales in March, up more than 20 per cent year-over-year.  The data, released yesterday, show six of the eight categories the Index tracks recorded sales growth in month-on-month terms.  In year-on-year terms, the growth in the NAB Online