Ecommerce

retail customer sales associate relationship

Most consumers begin their shopping journey on a mobile device and either finish on the same device or go in store. That’s a key finding from Salesforce’s upcoming Commerce Cloud Shopping Index. James Johnson, director industry strategy – retail and consumer goods at Salesforce gave a sneak peek into the

The Australian market for neobanks is less than a year old, but the new entrants have big ambitions to change the way consumers bank — putting the pressure on Australia’s biggest and most established banks. The newcomers have already cleared significant hurdles by appeasing Australia’s regulators to secure their banking

By allowing all associates at all levels in the company participate to build a culture of innovation, Walmart is able to drive change within retail according to Fareena Contractor, head of the Walmart Innovation Community.  Contractor has been the head of the Innovation Community for nearly four years and she

customer shopping retail commerce

As brands struggle to meet rising customers expectations, humans are proving far more disruptive than technology, argues Tiffani Bova, growth & innovation evangelist at Salesforce.  Speaking at the Online Retailer conference in Sydney this week, Bova told delegates that ultimately, consumers want more.  “We want an app that can do

After signing a series of strategic agreements with SAP, Ocado, Optus and Microsoft to improve its digital capabilities, Coles has tapped Accenture to help bring it all together. Coles, which was spun off from Wesfarmers last year, has signed a long term strategic partnership with Accenture to support the rollout

Contextual commerce and purposeful businesses will be game changers for ecommerce retailers in the coming years, according to a panel at this year’s Online Retailer conference. Sign up for Which-50’s Irregular Insights newsletter During the keynote panel this morning, Julie Mathers, CEO of Flora and Fauna said those who use

The CEO of Australian fintech Tic:Toc says his business is ready for open banking and the local industry will benefit from becoming one of the first places in the world to embrace the data sharing rules. The first phase of Australia’s open banking regime began on July 1, with three

Consumer spend via digital wallets across Europe and North America will increase by 40 per cent this year to nearly $790 billion, according to a new study from Juniper Research. It argued that the largest growth in 2019 would come from instore payments, with mobile contactless payments more than doubling

Cardboard box is passed from hands to hands

Emails were sent, orders processed and packages delivered. Now in the aftermath of Prime Day retailers are thinking about the next possible stage of the customer journey: returns. According to Adobe Digital Insights, in 2018 Prime Day purchases saw 30 per cent higher rates of return than goods bought on

Deliveroo

Following four years leading Deliveroo’s local operation, country manager Levi Aron is leaving the food delivery company to pursue external opportunities. Deliveroo is now on the hunt for a new GM for Australia. In the interim, Merten Wulfert, managing director for APAC and Middle East will take over the day-to-day