Australian retailers are building ever more digital connections with their customers yet many are failing to build long term relationships which can deliver enduring engagement.   According to a new study called Australian Digital Commerce: a commentary on the retail sector conducted jointly by Capgemini and Sydney University, more than

Slightly more than one and a half per cent of all the Bitcoin’s in circulation were shifted in a single transaction last week, a move which has the nascent digital currency community speculating over who was behind the move. The currency hasn’t be ‘cashed in’ but rather transferred within the

Click Frenzy – the attempt by local entrepreneurs and retailers to replicate the success of the post Thanksgiving’s Day Cyber Monday sales in the US – appears to have at least grounded itself more firmly this year than last. Criticised by some as a contrivance, and with memories of last

Digital is changing the way we shop and in return it is changing the way retailers respond to our demands. Like many industries, retailers are experiencing major disruption from digital: new technology is changing customer behaviour, offering more choices and empowering the consumer with information when they want, where they

Online sales will surge in coming weeks to double normal spending levels during online shopping peaks, and in turn this will help fuel a six per cent year-on-year increase in Australian e-commerce according to new research from Adobe. But there’s more at work than just the cycle, according to one

Thinking about sinking some cash into the Twitter IPO? A better bet if you are the kind of investor looking for fantastic returns over the long term (Microsoft style) would be to find the emerging ecommerce platforms and hope to pick a winner. As the chart from Statista below shows the three

Building multiple digital connections with grocery customers dramatically increases the share of spend a retailer can capture from customers, but even a single digital connection pays big dividends. This is a key finding from a survey by BrickmeetsClick of 22,000 shoppers across six brand retailers in the US. The report

Tablets will overtake smartphones as the preferred mobile platform for consumers with money to burn, according to Adobe’s latest research. In fact, it has already started — tablet users spend more money per purchase than smartphone users. The research, called “Adobe 2013 Mobile Consumer Study,” found that for users who

Tumblr’s audience is young, affluent, engaged — and different. It is also worth a billion dollars to Yahoo!, assuming the company can translate its community’s enthusiasm into commerce at scale. Much has been made of Tumblr’s relatively nascent advertising business and too much has probably been made of all that

Remember that whole GFC thing? – As if all those Zegna suited squillionaires in the finance sector didn’t have enough to worry about. Google’s recent decision (along with existing investor Foundation Capital) to invest $125 million into peer-to-peer lending outfit LendingClub  is further evidence that the ambitions of scivvy wearing