While online-only operators are regularly touted as the future growth engine of the national retail sector, digital technology also has much to offer traditional bricks-and-mortar businesses. It’s interesting that some in the industry have come to regard physical storefronts as an earnings liability. With high rental payments and operational expenses,

Anyone who has been there will know this, but the data in Alibaba’s IPO documentation seems to confirm that the commercial impact of online transactions might be profound in China. Despite the astonishing pace of change since Deng Xiao Ping first braved the potential of market-based economics, China has nothing

Only three companies — Amazon, Apple and Wal-Mart — have been able to grow quickly at scale. But, as a new chart from Internet Retailer demonstrates, Amazon is playing a different game to everyone else. Both Apple and Wal-Mart have cause for celebration. Apple is now clearly number two, and

Even as customer experience emerges as the Rosetta Stone of digital transformation, retail banks around the world are actually going backwards on this critical measure across all aspects of their business. And the problem is not simply investment levels. Rather, Gen Y is flexing its demographic muscle and upping the

It was just a little time ago that Ian Narev, who heads Australia’s biggest bank, intimated that he was not too sure about the CBA business model in a digital world. Well might one sympathise with that view, hedged perhaps by the fact of bank CEO remuneration. Anyhow, Narev’s remarks

Most brands have not yet reached their mobile moment — the point where mobile revenue or traffic exceeds that on the desktop — and the risk of complacency remains high, according to a report by L2. Called “L2 Intelligence report, Mobile and Tablet, May 1, 2014,” the report suggests that

Amazon today flagged a big potential loss next quarter — approaching half a billion dollars — and investors made a bee-line for the exits. At the time of writing the stock — which for years has seemed immune to the vagaries of supply and demand — was getting smashed. This despite

ABA Technology has opened a Bitcoin ATM machine in the Westfield Sydney Central Plaza on Pitt Street mall — Australia’s first such machine for the occasionally controversial digital currency. Consumers will be able to buy and sell Bitcoins for cash. First-time users are required to provide identification and undertake a

Facebook has filed for regulatory approval for the right to issue digital credits which can be converted into money. It filed in Ireland recently, with approval apparently only weeks away. The giant dotcoms like Facebook, Google, Amazon and eBay are increasingly expected to enter the lucrative payments markets, having sat

Australians spend $60 billion a year on groceries, the vast majority of it in store.  And while the data suggests times might be ripe for change  – smart phone owners outspend non smartphone owners by two to one – for now grocery remains the retail category least susceptible to digital