Commonwealth Bank announced today that it has partnered with SaaS e-commerce platform BigCommerce to support merchants with their online businesses. 

BigCommerce claims that it helps companies to capture market opportunities, generate “content-rich experiences” and connect backend systems and apps to help businesses to scale.

According to James Fowle, Executive General Manager for everyday Business Banking at CBA, “We’ve seen a rapid shift online, particularly in the past year, and this partnership will help our business customers more easily establish and expand their online business.

James Fowle, Executive General Manager for Everyday Business Banking, Commonwealth Bank

“The partnership means we can support customers from the first design decision all the way to the first sale.”

According to research from the Australian Bureau of Statistics (ABS) online sales in January 2021 increased by 63 per cent year over year, where the transition to online was exacerbated by the pandemic. 

CBA claims that the partnership will allow its business customers to deliver a “best in class online shopping experience” through an offering that includes web site design, improved payments solutions and support for marketing and social media. 

The Bank also claims that merchants will “get paid faster” when settling with CBA, through its Same Day Settlement solution.

According to Shannon Ingrey, Vice President and General Manager for APAC at BigCommerce, “More than ever before, merchants need to get their products in front of shoppers in the places they are making purchases, and that is increasingly online. 

“Our goal is to make it as easy as possible for our customers to have a broad omni-channel presence, and partnering with Australia’s leading bank provides greater opportunity for us to further support businesses in their efforts to strategically build, innovate and grow their online business.”

CBA and BigCommerce are working to connect buyers and sellers by streamlining the purchasing experience. 

“It’s important that we provide the best possible value to our customers and it’s through partnerships such as this that we can help our business customers achieve their goals,” says Fowle. 

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