Tibor Vass

Tibor Vass

Tibor Vass is Global Director of Solution Strategy Business Automation at Genesys.

Three arrows on an archery target

Customers shouldn’t have to explain intent. Businesses should monitor what they are up to, so that customers can expect the same personalised attention from online shopkeepers as they get when visiting their favourite farmers’ market. Put simply, the online marketplace is fundamentally different to the physical marketplace. As customers, we’re