Tess Bennett

Tess Bennett

Tess Bennett is the editor of Which-50 and is responsible for leading the publication’s daily coverage of Australia's digital businesses for C-Suite executives, strategists, founders and directors. As the former editor of Internet Retailing Australia and journalist for Inside Retail, Tess has five years experience covering retail and ecommerce. At Which-50 Tess reports on a broad range of topics including technology, the industrial internet, analytics and digital marketing.

Zoho, known for its CRM software, is making a new pitch to businesses: it wants to be the operating system for your entire business. The company has announced the availability of Zoho One, a suite of more than 35 of its apps under a single sign-on. Zoho One includes apps

robot, AI, work

Finance functions and the accounting industry more broadly are on the cusp of a major transformational moment. That’s the view of Paul Wensor, Partner, Consulting at Deloitte. Automation, analytics and cloud computing are changing the role of the finance organisation, as well as the nature of work and skills needed

Opaque AI

In 2004 NASA scientists and engineers embarked on a two-year journey to develop artificial intelligence software that could design a satellite antenna. They came up with an algorithm modelled on Darwinian evolution which takes specific design parameters such as size and frequency bands and generates random antenna designs. These are

amazon-one

The 11th of July, 2017 — also known as Prime Day — was the biggest-ever sale day in Amazon history. How big? Amazon won’t say, exactly. The Seattle-based retailer doesn’t reveal revenue or gross merchandise volume for the 30-hour event. It did reveal that this year Prime Day “grew by

Failing to identify a sustainable business model for the digital age, media groups are now turning to regulators to help tackle the growing market power of Facebook and Google. While an Australian Senate Committee Hearing ponders if taxing Google and Facebook to fund content creation is reasonable, a US industry

Want to annoy your customers? Removing your phone number from your website is a good place to start. New research from analyst firm Telsyte shows Australians still prefer to pick up the phone and speak to someone directly, despite an increase in digital customer service interactions. Telsyte’s survey of more

Network over Australia

Australia is well positioned to capitalise on the next wave of economic growth driven by the emergence of new industries and the expansion of existing industries backed by data and digital technologies. That’s the view of Adrian Turner, CEO of CSIRO’s Data61, which is tasked with working with government, industry

Australia Post Parcel lockers

Blackmores CEO Christine Holgate will be the new Managing Director and Group CEO of Australia Post, continuing the company’s transformation to a parcel and eCommerce company. Holgate succeeds Ahmed Fahour who resigned in February following a public dispute over his $5.6 million salary after seven and half years in the

retail

Retailers should invest in building analytics and data intelligence into their businesses to compete against the next wave of digitally-native competitors, according to a new report from SapientRazorfish and Salesforce. The report “Shopper-first Retailing: What Consumers Are Telling Us About The Future of Shopping” examines “the next evolution of personalisation”

voice of the customer

Which-50 has dedicated plenty of pixels to writing about the importance of a customer-first strategy. So, over the last month, we’ve been asking our customers — the readers of Which-50 — to tell us what matters to them. The results are in. Since our 2016 reader survey, page views on