Salesforce Staff

Salesforce Staff

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Customer expectations have never been higher. To rise to the challenge of meeting them, companies must have a comprehensive customer engagement strategy “Alexa, where’s my stuff?” That’s how easy it is to check the order status of an Amazon purchase — and it’s setting the standard for customer engagement with

Going viral is the dream of many a social media user, including businesses, but when there are hundreds of millions of new posts competing for eyeballs, likes and shares every day, how do you make yours stand out? Viral content often comes from everyday people (or, usually, their kids and