Ross Sharman

Ross Sharman

Ross Sharman is the managing director of Knowledge Global

Buying energy is a currently a poor experience. When a householder wants to shop around for energy, they have two options. Firstly, they can use one of the comparison sites or they can run their own comparisons against a selection of retailers in the market. The first should be a

Customer service

The poor customer experience that surrounds buying energy discourages consumers from switching providers or pushing for a better price. In this guest post Ross Sharman, MD of Knowledge Global, examines how digitising key information can improve interactions between energy suppliers, comparison sites and consumers. When a householder wants to shop