Mike Gee

Mike Gee

One of Australia's most respected and experienced media experts, Mike Gee is a multi-award winning journalist, editor, photographer, broadcaster, author and columnist with 40 years experience in all forms of print and online publishing.

According to a new IBRS study, integration is proving to be a challenge for the growing number of organisations where business units have procured cloud-based applications with only superficial IT involvement. For example, IBRS has noted that human resources departments that procured Software as a Service (SaaS) based e-learning and human

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Local government is at the apex of change. Councils must move forward technologically to be able to deliver the services their ratepayers now demand and must do so efficiently and cost-effectively on all levels. Legacy systems are old, expensive, inefficient systems. It’s that simple. Ironically though, council financial managers are

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Shadow IT sounds like a covert — quite possibly dark — force. And to some people it may well be. But the truth is both far simpler and more complex. According to Cisco, Shadow IT is the use of IT-related hardware or software by a department or individual without the

A study of senior ANZ executives’ attitudes, expectations and plans for enterprise software has found that satisfaction levels with enterprise solutions remains low, but that adoption of ‘as-a-service’ software is changing this. The IBRS report paints a picture of the complex struggle between management and their staff when it comes to

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Digital transformation is no longer optional for local government, it’s a necessity. Old, fragmented legacy systems can no longer offer the solutions and services necessary to keep pace with rapid technological change, or the outcomes executives and planners are setting in stone. Nor can they meet the demands of an

In today’s digital world it has become critical to incorporate secure, personalised, and fully integrated self-service capabilities into every digital interaction. It’s no use updating an old, limited system with technology that can’t grow into the future as user needs develop and change. Internally or externally that won’t cut in

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Customer experience sounds like a glib throwaway phrase used to try and hook a business into either buying a new sales system or marketing plan. After all, it’s obvious isn’t it – keep the customer happy they buy more. Surely, it’s as simple as adding comfy chairs and good coffee

Brand tribe

Building a brand tribe is not easy. It requires a clear understand of what motivates tribe members to share content with each other and it requires a vigilance to ensure the tribe is supported and the connection between members are maintained. Brand Tribes are created around shared values and passions