Martin Richards

Martin Richards

Martin Richards is Senior Director, Energy Industry marketing, at OpenText

meters utilities electricity utility power

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. Then it all changed. Climate change happened. Infrastructure got older. Governments and industry bodies

For utilities companies, digital transformation means finding ways to improve operational efficiencies while driving innovation to deliver a better customer experience. Three years ago Gartner predicted that 80 per cent of processes and products will be reinvented, digitised or eliminated by 2020.  It feels like we’re well on the way