Didier Bonnet

Didier Bonnet

Didier Bonnet is the Senior Vice President and Global Practice Leader, Digital Transforamation at Capgemini

consumers

Creating win-win experiences in a two-sided exchange has become a key part of customer experience design in the digital age. Relying on granular analytics alone will not be sufficient — it needs to be balanced with a focus on human empathy.  This is an important point that marketers and the