Info Table
Affiliate ProgramYes [view all]
White LabelYes [view all]
APIYes [view all]
SupportYes
 [email protected]
 0008000503335
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Description

Zoom.com offers an AI-powered collaboration platform designed to streamline modern work. Zoom Workplace integrates tools like meetings, team chat, phone, and whiteboard, enhancing communication and productivity. It also supports third-party apps and services like Zoom Contact Center to strengthen customer relationships across various industries.

Founded in2013
Location🇺🇸 United States
Founders Eric Yuan

Plans

Basic
Free
Meetings up to 40 minutes per meeting
100 Participants per meeting
Team Chat
Clips Basic 5 two-minute videos
Mail and Calendar Client
Docs Basic - Share up to 10 docs
Notes
Whiteboard Basic - 3 editable boards
Pro
$13.32 /month/user, billed annually or $15.99 billed monthly
Everything in Basic, and
Meetings up to 30 hours per Meeting
100 Participants per meeting Increase with Large Meeting
AI Companion
Cloud Storage 5GB
Docs Unlimited
Clips Plus Unlimited videos
Mail and Calendar Client & Service
Essential Apps Free premium apps for 1 year (terms apply)
Business
$18.32 /month/user, billed annually or $21.99 billed monthly
Everything in Pro, and
300 Participants per meeting Increase with Large Meeting
Whiteboard Unlimited boards
Scheduler
Extras SSO, managed domains & more
Phone US & Canada Metered
Pay As You Go $10.00 /month/user Annual subscription also available + Additional fees for all outbound calls
Domestic US & CA Calling Metered
International Calling Metered
One Management Portal
SMS & MMS Domestic
US & Canada Number
Multiple Device Use Make & receive calls from multiple devices and apps
AI Companion for Zoom Phone
US & Canada Unlimited
Unlimited Regional Calling $15.00 /month/user Annual subscription also available + Additional fees for international calls
Domestic US & CA Calling Unlimited
International Calling Metered
One Management Portal
SMS & MMS Domestic
US & Canada Number
Multiple Device Use Make & receive calls from multiple devices and apps
AI Companion for Zoom Phone
Optional Add-on Unlimited calling to 19 countries
Pro Plus
1-99 users $18.32 /month/user, billed annually or $21.99 billed monthly + Additional fees for international calls
Zoom Phone US & CA Unlimited (BYOC, 3rd Party PBX, and VDI excluded)
Zoom Workplace Pro
Business Plus
10-250 users $22.49 /month/user, billed annually or $26.99 billed monthly + Additional fees for international calls
Zoom Phone US & CA Unlimited
Zoom Workplace Business
Visitor Management
Additional Features
Zoom Webinars
$79/month
Broadcast messages with best-in-class video and audio
Engage attendees using chat, Q&A, reactions, and polls
Customize speaker background and name tags
Support up to 500 attendees and 100 panelists
Zoom Sessions
$99/month
Includes Zoom Webinars, plus
Elevate webinars with custom scenes and more branding
Simplify event planning with AI Companion to generate messaging and images
Promote past and future events in a branded content hub
Run professional events with Backstage, Simulive, and RTMP
Improve future webinars with cross-event insights
Zoom Events
$149/month
Everything in Sessions, plus
Organize multi-day virtual events with multiple sessions
Promote networking with attendee profiles and lobby chat
Guide attendees with lobby session streaming
Increase event revenue with expo floor and sponsorships
Improve future events with post-conference surveys
Accelerate event setup with curated event templates
Zoom Scheduler
$4.99 /month/license, billed annually or $5.99 billed monthly
Calendar Integration Google, Microsoft 365, and more
Recurring Availability share bookable time slots
Customizable Notifications automate email or SMS reminders and confirmations
Scalable Meetings single meeting for one or multiple attendees (up to 40 minutes each with a Basic plan)
Zoom Rooms
$499.00/year/room
Room Experience
Intelligent director and smart gallery
Dynamic layouts
One click wireless proximity share Wireless multishare
Up to 3 displays
Up to 10 room controllers
Supports unlimited cameras
Supports unlimited digital Signage
Supports unlimited scheduling displays
Lighting and room controls
Meeting Experience
720p HD video and audio
One tap to join meeting rooms
One tap to join third party meetings
Up to 1,000 meeting participants Calendar integrations with Office 365, Google, and Exchange
Cloud recording and transcription
Whiteboard Plus included
Admin Experience
Works with appliance hardware and open hardware ecosystem
Centralized Room Management
Refund Policy

Zoom’s refund policy states that users may request a refund within 30 days of renewal, but refunds are generally prorated and not offered for partial months or unused portions of annual subscriptions.

Ratings

trustpilot(1.4/5)
g2(4.5/5)
capterra(4.6/5)
producthunt(4.7/5)

Ai Opinion

AI Rating(4/5)

Based on reviews from various sources, www.zoom.com earns a 4/5 stars rating.

What users like: Respectful, reliable, enables productivity, performance enhancing, good video call quality, intuitive interface, robust features, seamless communication, virtual backgrounds, easy-to-use interface, good scheduling options, nice features for backgrounds and effects, easy login options, organization of team chats, threaded chats, many settings for organization accounts, meetings, group chats, screen grab feature, emailing voicemails, tracking call history, amazing interface, great sharing options, team chat, polls, meeting recordings, meeting summary.

What users don't like: Character limit on messages not clearly indicated, inability to rename general channels in shared workspaces, lack of organization abilities for admin users, need for waiting room or code or authorization, confusing registration process, limited emojis and reactions, inconvenient updates, continued issues with Outlook integration, almost too many settings for admins, confusing Meeting Chats section, difficulty finding specific data within the platform, no Teams integration, horrible support and customer service, occasional glitches with video sharing, late payment notices, poor customer support, frequent updates disrupting meetings.

Conclusion: Zoom is generally well-regarded for its reliability, user-friendly interface, and robust features, but it faces criticism for its customer support, integration issues, and occasional technical glitches.

Expert Opinion

Expert Rating(4.6/5)

After extensively testing Zoom, I found it to be an excellent video conferencing and communication platform that has become a staple for both personal and professional use. Zoom's rise in popularity is well-deserved due to its simplicity, reliability, and feature-rich environment.

Zoom offers a highly intuitive interface, making it easy for users to start or join meetings with just a few clicks. Whether you're hosting a one-on-one call or a large webinar, the platform handles both scenarios with ease. The video and audio quality are generally good, even on lower bandwidths, which is essential for maintaining smooth communication during meetings. Features like screen sharing, breakout rooms, and collaborative whiteboards further enhance its usability for remote teams and educational purposes.

One of Zoom's standout features is its flexibility in hosting different types of meetings—from casual chats to high-stakes business conferences. The platform also integrates well with other tools like Google Calendar, Slack, and Microsoft Outlook, making it convenient for scheduling and managing meetings. Additionally, the ability to record meetings and generate transcripts is a valuable feature for businesses and educators alike.

However, Zoom is not without its drawbacks. The free version limits meetings to 40 minutes, which can be restrictive compared to competitors like Google Meet or Microsoft Teams that offer longer durations without charge. Also, while the platform is generally user-friendly, some features—like managing participant permissions or configuring meeting security—can take extra steps to set up properly.

Overall, Zoom remains one of the best video conferencing tools available today due to its reliability, ease of use, and robust feature set. Whether you're working remotely or connecting with friends and family across distances, Zoom is a reliable choice for high-quality video communication.

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