Zoho Bug Tracker

(3.9/5)

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Affiliate Program

Yes [view all]

White Label

Yes [view all]

API

Yes [view all]

Support

Yes

[email protected]

Social Media Platforms

Description

Zoho Bug Tracker is a streamlined, scalable tool designed to simplify bug tracking and enhance software delivery. It offers features like custom workflows, business rules, and SLA automation for efficient issue management. With collaboration tools, time tracking, and seamless integrations with Zoho and third-party apps, it supports team communication and project customization to meet diverse requirements.

Founded in	1996
Location	🇮🇳 India
Founders	Sridhar Vembu

Features

Plans

FREE PLAN

◈2 Projects

◈Attach files upto 5 GB

◈Add Issues via Email

STANDARD

◈10 Projects

◈5 project templates

◈Attach files upto 100 GB

◈Bug Reports

◈Time Tracking

◈Status & workflow

◈Project Custom Status

PREMIUM

◈Unlimited Projects

◈20 Project Templates

◈Attach files upto 120 GB

◈10 Read-only users

◈Custom Fields

◈Custom Roles & Profiles

◈Custom Notifications

◈Business Rules

◈SLA Automation

◈Custom Views

◈Personalized email to add bugs

◈Webhooks

◈Custom Functions

◈Teams - custom user groups

Refund Policy

Zoho BugTracker offers refunds for canceled subscriptions in accordance with its refund policy, ensuring flexibility and customer satisfaction.

Ratings

g2(4.4/5)

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capterra(4.7/5)

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Ai Opinion

✦

AI Rating(2/5)

Based on reviews from various sources, www.zoho.com earns a 2/5 stars rating.

What users like: Some users find the product useful for their business needs, and it has powerful features like the form builder in Zoho Forms[4].

What users don't like: Poor customer service, frequent technical issues, long response times, and false advertising about accepting payments like PayPal[1][3].

Conclusion: Despite some positive aspects, the overall experience is marred by significant customer service issues and technical problems.

Sources:

sitejabber.com

bbb.org

Expert Opinion

✎

Expert Rating(4.5/5)

I recently tested Zoho BugTracker, a cloud-based bug-tracking solution designed to help software development teams manage, track, and resolve bugs efficiently. Here is my detailed review:

Zoho BugTracker impresses with its intuitive and customizable interface, making it suitable for businesses of all sizes. Its centralized dashboard allows for seamless bug tracking, prioritization, and resolution. The ability to create custom workflows and fields ensures that the platform can adapt to various project requirements. The Kanban view is particularly noteworthy, offering a visually appealing and user-friendly way to organize and monitor issues.

One of the standout features of Zoho BugTracker is its collaborative tools. With modules like forums and discussion feeds, team members can communicate effectively, ensuring that everyone stays on the same page. Additionally, the platform supports automation, enabling users to set triggers for updates and notifications, which significantly enhances productivity.

Zoho BugTracker also integrates seamlessly with other Zoho apps and third-party tools like GitHub, making it a versatile choice for development teams. Its mobile app ensures that users can manage bugs on the go, providing flexibility and convenience.

The platform’s affordability is another highlight. Starting at just $4.50 per month with a free version available, Zoho BugTracker offers excellent value for money compared to other bug-tracking tools in the market. Despite its cost-effectiveness, it does not compromise on essential features like time tracking, reporting, and invoicing.

However, while Zoho BugTracker excels in many areas, it may not be as feature-rich as some high-end competitors for large-scale or highly complex projects. Additionally, users new to bug-tracking systems may require a brief learning curve to fully utilize its advanced customization options.

In conclusion, Zoho BugTracker is an excellent tool for small to mid-sized teams looking for an affordable yet powerful bug-tracking solution. Its ease of use, robust features, and collaborative capabilities make it a reliable choice for managing software development projects efficiently.