Vtiger CRM

Vtiger CRM is a versatile platform designed to help small and medium-sized businesses streamline customer relationship management by unifying sales, marketing, and support functions. Its features include a 360-degree customer view, sales automation, marketing campaign tools, and customer support capabilities like ticketing and self-service portals. Vtiger also integrates with over 500 apps, offers mobile access, and supports customization to fit diverse business needs.

Founded in	2004
Location	🇮🇳 India
Founders	Sreenivas Kanumuru

Features

Plans

No free plan available for this product.

One Growth

US$ 12 per month

◈Standard User

◈Person with full access to all business functions available in the edition across all apps in Vtiger

One Professional

US$ 30 per month

◈Standard User

◈Person with full access to all business functions available in the edition across all apps in Vtiger

One Enterprise

US$ 42 per month

◈Standard User

◈Person with full access to all business functions available in the edition across all apps in Vtiger

One AI

US$ 50 per month

◈Standard User

◈Person with full access to all business functions available in the edition across all apps in Vtiger

Refund Policy

Vtiger offers a full refund for payments made toward future periods if requested within 10 days of payment, but refunds are not available for past periods or specific services once initiated.

Ratings

trustpilot(3.1/5)

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g2(4.3/5)

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capterra(4.3/5)

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Ai Opinion

✦

AI Rating(4.3/5)

Based on reviews from various sources, www.vtiger.com earns a 4.3/5 stars rating.

What users like: Intuitive automation tools, comprehensive email marketing system, responsive customer support, easy collaboration features, customizable modules, 360-degree view of customer data, flexible pricing plans, excellent data security compliance, powerful social and email marketing capabilities, advanced lead routing and segmentation, and robust integration with various tools and platforms.

What users don't like: Complex learning curve, lack of document preview functionality, mediocre mobile app experience, some users find the reporting and user interface unreliable, and certain features can be complex and not very user-friendly.

Conclusion: Vtiger CRM is highly praised for its intuitive features, robust customization options, and excellent customer support, but it faces some criticism regarding its mobile app experience and certain complex functionalities.

Sources:

Expert Opinion

✎

Expert Rating(4.3/5)

I recently tested Vtiger, an all-in-one CRM platform designed to streamline marketing, sales, and customer support activities. Here is my detailed review:

Vtiger stands out for its comprehensive feature set, offering a unified view of customer data through its "One View" functionality. This allows teams to collaborate seamlessly and access real-time insights into customer interactions. The platform includes tools for sales automation, marketing campaigns, lead scoring, workflow automation, and customer support management. Its ability to integrate with over 500 third-party apps enhances its functionality, making it a versatile choice for businesses of all sizes.

One of the key highlights is its ease of use. Vtiger's interface is intuitive, requiring minimal training for new users. The platform also offers extensive customization options, allowing businesses to tailor modules and workflows to their specific needs. Features like email marketing, appointment scheduling, and advanced reporting are particularly useful for tracking sales performance and optimizing marketing efforts. Additionally, its mobile app ensures that teams can manage tasks on the go, although the app could benefit from improved navigation and faster data exporting.

Vtiger's pricing is another strong point. With flexible plans starting at $12 per month and a free version available, it caters to startups, SMBs, and even larger enterprises. The affordability combined with robust functionality makes it a cost-effective solution for businesses looking to enhance their CRM capabilities without breaking the bank.

However, there are some drawbacks. While the platform is feature-rich, its user interface can feel overwhelming at times due to nested menus and complex navigation. Some users have reported occasional glitches in reporting features and slower load times for certain modules. Additionally, advanced functionalities like call recording are still in development.

In conclusion, Vtiger is a powerful and affordable CRM solution that excels in unifying marketing, sales, and support processes. While it has room for improvement in terms of interface design and certain advanced features, its overall functionality and value make it a reliable choice for small to medium-sized businesses aiming to boost productivity and customer engagement.