Userpilot

Userpilot offers a platform designed to help companies understand and engage users by combining in-app guidance, product analytics, user feedback, and session replay features. It enables teams to onboard new users, track behavior, gather sentiment through microsurveys, and analyze interactions on both web and mobile, with integration options for various tech stacks to support product growth and user retention goals.

Founded in	2019
Location	🇺🇸 United States
Founders	Yazan Sehwail

Features

Plans

No free plan available for this product.

Starter

$299/mo paid annually

◈Up to 2,000 Monthly Active Users

◈In-App User Engagement

◈User Segmentation & Tracking

◈Analyze Usage Trends

◈NPS survey

Growth

$799/mo paid annually

◈Everything in Starter plus

◈Custom Monthly Active Users

◈Product Analytics

◈Retroactive Events Autocapture

◈Session Replay (Add on)

◈In-App Surveys

◈Resource Center

◈Content Throttling & Localization

◈Mobile (Add on)

Enterprise

Contact Sales

◈Everything in Growth plus

◈Premium Integrations

◈Bulk Data Export and Import

◈Custom Roles & Permissions

◈SAML SSO & Activity Logs

◈Priority Support

◈Security Audit & Compliance (SOC 2 Type 2 and GDPR)

◈Custom Contract & SLA

Refund Policy

Userpilot does not offer refunds for cancelled subscriptions; all payments are non-refundable, and your service continues until the end of the current billing period.

Ratings

g2(4.6/5)

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capterra(4.6/5)

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Ai Opinion

✦

AI Rating(4/5)

Based on reviews from various sources, userpilot.com earns a 4/5 stars rating.

What users like: Intuitive interface, easy to create interactive guides and user journeys, detailed insights into engagement, excellent customer service, strong analytics, ability to segment flows for different user types, A/B testing for user behavior, seamless onboarding, quick implementation, trustworthy and effective service, saves time.

What users don't like: High pricing, lack of advanced flow logic, some users find the UI not great, occasional lag at high loads, lack of features at the starter level, difficulty in canceling the account without filling out a survey.

Conclusion: Userpilot is highly praised for its ease of use, strong analytics, and excellent customer service, but some users find it pricey and lacking in certain advanced features.

Sources:

G2.com

Expert Opinion

✎

Expert Rating(4.3/5)

After thoroughly testing Userpilot, I found it to be a powerful and flexible platform for improving user onboarding, engagement, and product adoption. The no-code builder stands out, making it possible to create interactive onboarding flows, tooltips, and in-app messages without needing developer support. This feature saves time and allows product and customer success teams to quickly launch and iterate on user experiences. Userpilot’s interface is intuitive and easy to navigate. Setting up flows, segmenting users, and launching surveys or NPS widgets is straightforward, even for those new to digital adoption tools. The platform offers a wide range of UI patterns and templates, which helped me deliver timely and relevant messages to different user segments. I especially appreciated the ability to target users based on their behavior, which made our onboarding much more effective and personalized. The analytics and reporting features are robust, providing valuable insights into how users interact with the product. I could easily track feature adoption, flow completion, and user engagement, helping me refine our onboarding and support strategies. The addition of session replay and funnel analysis tools made it even easier to spot friction points and optimize the user journey. Userpilot’s customer support is exceptional. Whenever I had questions or ran into issues, the support team was quick to respond and genuinely helpful. This level of service made the onboarding process smooth and gave me confidence in the platform. On the downside, I noticed that some advanced features, like event-based triggers and complex flow logic, required a bit of a learning curve. More detailed tutorials or interactive guides would be helpful for new users. Additionally, while the platform is affordable compared to some competitors, the entry-level tier feels limited, and some of the most valuable features are only available on higher plans. In conclusion, Userpilot is an excellent choice for SaaS companies and product teams that want to boost user engagement, streamline onboarding, and collect actionable feedback—all without heavy reliance on engineering. Its combination of ease of use, powerful customization, and strong support make it a reliable platform for driving product growth. For those willing to invest the time to learn its advanced features or upgrade to higher tiers, Userpilot delivers significant value and flexibility.