Info Table
TierPaid Plan
Affiliate ProgramYes [view all]
White LabelYes [view all]
APIYes [view all]
Pricing From$1.5
SupportYes
 [email protected]
Social Media Platforms        

Description

Upwork is a global work marketplace connecting businesses with independent talent for projects ranging from quick tasks to long-term collaborations. It offers tools for hiring, skill development, and secure transactions, ensuring flexibility and efficiency. Clients can access a vast network of professionals, while freelancers find opportunities to grow their careers, supported by features like verified profiles, project reviews, and 24/7 support.

Founded in2015
Location🇺🇸 United States
Founders Beerud Sheth

Plans

No free plan available for this product.
Marketplace
5% Service fee
Upwork's global freelance marketplace
Access to Al-powered features
Collaboration and project tracking tools
Standard reporting
Flexible payment options
Business Plus
10% Service fee
Everything in Marketplace, and also
Access to pre-screened top 196 of talent
Expertly matched talent shortlisted within 2
business days
On-demand coaching for hiring and managing
contracts
Premium customer support 24/7
Monthly invoicing with Net 30 terms
Enterprise
Contact Sales
Everything in Business Plus, and also
Dedicated account and program management
SSO and Integrations including
VMS, ATS, and HRIS
Hiring pre-approvals and talent onboarding workflows
Customized reporting and invoicing
Compliance services subscription
Refund Policy

Upwork's refund policy allows clients to request a refund within 180 days of payment, but the decision to issue the refund is at the freelancer or agency's discretion, and disputes must be filed within specific timelines for eligible payments.

Ratings

trustpilot(1.4/5)
g2(4.6/5)

Ai Opinion

AI Rating(2.5/5)

Based on reviews from various sources, www.upwork.com earns a 2.5/5 stars rating.

What users like: The platform's vast network of clients and freelancers, comprehensive job listings, secure payment system, collaboration tools, and communication features.

What users don't like: Customer service issues, credit card problems, job success problems, lack of transparency in payment methods, prevalence of unresponsive and unscrupulous clients, AI-driven feedback system that prioritizes positive reviews, and poor dispute resolution process.

Conclusion: Upwork has mixed reviews, with some users appreciating its global opportunities and tools, while others are frustrated by customer service, payment issues, and the prevalence of scams.

Expert Opinion

Expert Rating(4.5/5)

I recently tested Upwork, one of the largest freelance platforms connecting businesses with independent professionals worldwide. Here is my detailed review:

Upwork excels in its versatility and vast talent pool. The platform offers access to freelancers across a wide range of categories, including web development, graphic design, writing, and even niche fields like AI development and blockchain. This makes it a go-to marketplace for businesses of all sizes looking for specialized skills or quick project turnarounds. The ability to view freelancer profiles with work samples, reviews, and verified credentials adds transparency and helps in making informed hiring decisions.

One of the standout features of Upwork is its flexible hiring options. Clients can post jobs and receive proposals from freelancers or directly invite professionals to their projects. The platform also supports hourly contracts with time-tracking tools and fixed-price contracts with milestone-based payments, ensuring flexibility for both parties. Additionally, Upwork’s secure payment system provides peace of mind by holding funds in escrow until the work is approved.

For freelancers, Upwork offers an excellent opportunity to connect with reputable clients and build a steady income stream. The platform's interface is user-friendly, allowing freelancers to easily search for jobs that match their skills and submit tailored proposals. However, competition can be high due to the large number of users, which may require freelancers to price their services competitively or invest time in building a strong profile.

Despite its many advantages, Upwork does have some drawbacks. The platform charges service fees ranging from 5% to 20%, depending on the earnings per client relationship. While this is standard for such platforms, it can feel steep for smaller projects. Additionally, some users have reported challenges with customer support responsiveness and occasional disputes over payments or deliverables.

In conclusion, Upwork is a reliable and comprehensive platform for businesses seeking skilled freelancers and for professionals looking to expand their client base. Its wide-ranging features, secure processes, and global reach make it a valuable tool for remote collaboration. While there are some minor limitations, its benefits far outweigh the drawbacks for most users.

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