Tidio

Tidio offers a comprehensive suite of tools, including live chat, automation flows, and help desk solutions, designed to enhance customer service experiences. By integrating AI-driven features, Tidio enables businesses to efficiently handle customer inquiries and build meaningful connections, supporting growth across diverse industries through streamlined and personalized interactions.

Founded in	2013
Location	🇺🇸 United States
Founders	Tytus Gołas

Features

Plans

FREE

$0 Per Month

◈Users can test the service for 7 days.

Starter

$29/mo.

◈Everything in Free, plus

◈100 Handled Conversations

◈Basic analytics

◈Live visitors list

◈Operating hours

◈Support over live chat

Growth

$59/mo.

◈Everything in Starter, plus

◈250 Handled Conversations

◈Advanced analytics

◈Tidio power features

◈No Tidio branding (add-on)

◈Permissions

Plus

$749/mo.

◈Everything in Growth, plus

◈Custom quota of Handled

◈Conversations

◈Dedicated Success

◈Manager

◈Custom branding

◈Multisite

◈Departments

◈Multilanguage

◈Open API

Premium

$2999/mo

◈Everything in Plus, and

◈Unlimited Handled

◈conversations

◈Guaranteed 50% LyroAI

◈resolution rate

◈Priority Service + Premium

◈Support

◈Super admin role

◈Analysis & monitoring

◈Lyro as a managed service

Refund Policy

Tidio offers a 30-day money-back guarantee for all purchases made through their platform.

Ratings

trustpilot(4.3/5)

g2(4.7/5)

capterra(4.7/5)

producthunt(5/5)

Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, www.tidio.com earns a 4.5/5 stars rating.

What users like: Easy-to-use interface, customizable and powerful features, good customer service, simple setup and navigation, robust and clean design, ability to integrate with existing websites, powerful lead collection bots, and proactive message sending capabilities.

What users don't like: Some users find the pricing for extra users to be a bad aspect, occasional issues with the desktop app, inability to ban visitors by site referrer (spam sites), chatbot conditional logic could be simpler/cleaner, limited export capability, and some granular metrics missing.

Conclusion: Tidio is a highly recommended platform for small and medium businesses looking for a website chatbot with live chat and AI features, offering a robust and customizable interface with excellent customer support.

Sources:

Expert Opinion

✎

Expert Rating(3.5/5)

I recently had the opportunity to test Tidio, a comprehensive AI-driven customer service platform, and here is my detailed review:

Tidio excels in providing an intuitive and efficient solution for businesses looking to enhance their customer service capabilities. The platform is particularly notable for its AI chatbot, Lyro, which can handle up to 70% of customer inquiries without human intervention. This feature not only reduces the need for additional staffing but also ensures rapid response times, with answers delivered in just six seconds. This capability is crucial for businesses aiming to maintain high levels of customer satisfaction and streamline their operations.

The platform's Live Chat and Help Desk tools are also impressive, allowing real-time communication with website visitors and consolidating messages from various channels into a single dashboard. This integration helps decrease response times and improve overall efficiency in handling customer queries. The analytics provided by Tidio enable businesses to monitor agent performance and make data-driven improvements to their service strategies.

Tidio's automation features further enhance its value proposition. With over 40 Flow templates available, businesses can automate tasks such as recovering abandoned carts or offering personalized discounts without requiring coding skills. This functionality not only increases conversion rates but also contributes significantly to revenue growth, as evidenced by testimonials from satisfied users.

In conclusion, Tidio is a powerful tool for businesses seeking to optimize their customer service operations through AI and automation. Its user-friendly interface, combined with robust features and integrations, makes it a valuable asset for companies aiming to improve customer satisfaction and drive sales growth. While it may not replace the need for human agents entirely, it significantly enhances the efficiency and effectiveness of customer interactions.