Teamviewer

TeamViewer provides versatile remote connectivity and support solutions, enabling businesses to manage devices, troubleshoot issues, and optimize workflows across industries. With over 2.5 billion installations globally, its platform supports IT management, augmented reality applications, and secure remote access, fostering efficiency and reducing the need for physical travel.

Founded in	2005
Location	🇩🇪 Germany
Founders	Oliver Steil

Features

Plans

FREE

◈Industry-leading security

◈Provide technical support

◈Connect from one private device to another

◈Connect with people in real-time

TeamViewer Remote Access

US$24.90

◈1 Licensed user

◈1 Concurrent connection (channel)

◈Up to 3 concurrent sessions per channel (in tabs)

◈3 Managed devices

◈Remote printing

◈File transfer / queuing

TeamViewer Business

US$50.90

◈1 Licensed user

◈1 Concurrent connection (channel)

◈Up to 3 concurrent sessions per channel (in tabs)

◈200 Managed devices

◈Remote printing

◈File transfer / queuing

◈Phone support (in 33 languages)

◈Mobile device support (add-on)

◈Unlimited attended devices to connect to

◈Record and playback sessions

◈Switch sides

◈Custom branding

TeamViewer Premium

US$112.90

◈15 Licensed users

◈1 Concurrent connection (channel)

◈Up to 10 concurrent sessions per channel (in tabs)

◈300 Managed devices

◈Phone support (in 33 languages)

◈Unlimited devices to connect to

◈Unlimited devices to connect from

◈Outgoing connection reporting

◈Mobile device support (add-on)

TeamViewer Corporate

US$229.90

◈30 Licensed users

◈3 Concurrent connections (channels)

◈Up to 15 concurrent sessions per channel (in tabs)

◈500 Managed devices

◈Phone support (in 33 languages)

◈Unlimited devices to connect to

◈Unlimited devices to connect from

◈Outgoing connection reporting

◈Mobile device support (add-on)

◈AI Session Insights

◈Incoming connection reporting

◈Mass deployment

◈Standard integrations add-on (ServiceNow, Freshworks, Zendesk, Jamf, Miradore and others)

TeamViewer Tensor

Contact Sales Team

◈Fully customized license

◈Additional features for Enterprises

◈Single-Sign On (SSO)

◈Mobile SDK (as add-on)

◈Enterprise Integration AddOn (as Add-On)

◈AI Session Insights

◈Enhanced Mass Deployment (MSI)

◈Auditability (Audit log and API)

◈Premium 24-hour support available (SLA required)

Refund Policy

TeamViewer offers a 7-day money-back guarantee for newly purchased licenses or AddOn licenses, allowing customers to request a full refund within 7 days of purchase; however, this policy does not apply to subscription renewals.

Ratings

trustpilot(4.6/5)

g2(4.5/5)

capterra(4.6/5)

producthunt(5/5)

Ai Opinion

✦

AI Rating(4.6/5)

Based on reviews from various sources, www.teamviewer.com earns a 4.6/5 stars rating.

What users like: ease of use, reliability, clipboard integration, seamless team sharing, simplicity, excellent for helping colleagues and customers, stable and secure connections, fast performance, user-friendly interface, convenient remote access.

What users don't like: occasional connection loss, unstable internet connection issues, transferring large files can be impractical, security concerns about unauthorized access, mixed commercial and personal use limitations, new interface can feel clumsy for managing devices, some users dislike the forced change from the classic interface.

Conclusion: TeamViewer is generally praised for its ease of use and reliability but faces criticism for its new interface and security concerns.

Sources:

G2.com

SoftwareAdvice.com

Expert Opinion

✎

Expert Rating(4.67/5)

I recently tested TeamViewer, a versatile and widely-used remote connectivity software designed for IT support, remote work, and device management. Here is my detailed review,

TeamViewer stands out for its comprehensive remote access capabilities. The platform allows users to connect to almost any device or operating system, making it highly adaptable for personal and professional use. Whether you are troubleshooting customer machinery remotely, accessing files on a distant server, or managing mobile devices, TeamViewer provides seamless and secure solutions. The software’s ability to function without a VPN adds to its convenience, enabling users to stay productive from virtually anywhere.

One of the key highlights of TeamViewer is its enterprise-grade security. With features like end-to-end encryption, two-factor authentication, and advanced cyber defense against threats like ransomware and zero-day exploits, the platform ensures that sensitive data remains protected. Additionally, its asset management tools provide instant visibility into IT systems, helping businesses monitor and manage their devices effectively.

TeamViewer also integrates well with popular platforms such as Microsoft Teams, Salesforce, Jira, and ServiceNow. These integrations enhance collaboration by enabling remote control and support directly within these tools. The platform’s augmented reality (AR) capabilities further expand its functionality, allowing users to digitalize industrial processes like logistics or field service operations.

However, the software does have some limitations. While it is feature-rich, the pricing can be steep for small businesses or individual users who may not require all of its advanced functionalities. Additionally, occasional connection lags have been reported during high-traffic periods, which could impact user experience in critical situations.

In conclusion, TeamViewer is a robust and reliable remote connectivity solution that excels in security, compatibility, and versatility. It is particularly well-suited for enterprises and IT professionals seeking advanced tools for remote support and device management. Despite its higher cost for some user segments, the platform’s extensive features make it a worthwhile investment for those who need a dependable remote access tool.