Survicate

Survicate is a customer feedback platform designed to help businesses gather and analyze insights across multiple touchpoints. With features like in-product, website, email, and mobile surveys, it enables effortless feedback collection tailored to user journeys. Survicate integrates seamlessly with popular tools, offers customizable survey designs, and provides actionable metrics such as NPS, CSAT, and CES to support data-driven decisions.

Founded in	2013
Location	🇵🇱 Poland
Founders	Kamil Rejent

Features

Plans

FREE

Free

◈25 Responses

◈Email, link, website and in-product surveys

◈40+ native integrations

◈Insights Hub

◈AI Research Assistant

◈Transcriptions

Good

$99 /mo

◈250 Responses

◈All from Free, plus

◈Feedback Button

◈Recurring surveys

◈Custom thank you screens

◈Export survey results and charts

◈5 team seats

Better

$149 /mo

◈500 Responses

◈All from Good, plus

◈Mobile surveys (SDK)

◈Remove Survicate branding

◈AI text response analysis

◈Advanced survey targeting

◈Integrate customer chats with Insights Hub

◈10 team seats

Best

$249 /mo

◈1500 Responses

◈All from Better, plus

◈Data Export API and Webhooks

◈BigQuery Integration

◈Multilingual surveys

◈Survey folders

◈User permissions

◈15 team seats

Better Than The Rest

from $299 /mo

◈All from Best, plus

◈High-volume response packages

◈Yearly limits for irregular usage

◈Dedicated support

◈Enterprise securityhelp

◈HIPAA compliance

◈Salesforce, Marketo and Pardot Integrations

◈White-label surveys

◈Advanced account management

Refund Policy

Survicate does not explicitly provide detailed information about its refund policy on its website, so it is recommended to contact their support team directly for clarification regarding refunds or cancellations.

Ratings

g2(4.6/5)

View

capterra(4.8/5)

View

producthunt(4.6/5)

View

Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, survicate.com earns a 4.5/5 stars rating.

What users like: Cost-effective, mobile-friendly, user-friendly interface, highly customizable, responsive support team, easy to create and manage surveys, straightforward to navigate, excellent data capture options, versatile for creating segments and integrating with other tools.

What users don't like: Less user-friendly tag creation, difficulty sending identified email links without an email tool, issues with CRM syncing and minor bugs, backend can be slow, delay between launching or editing a survey and its appearance on the website.

Conclusion: Survicate is a highly recommended tool for collecting customer feedback, offering a range of customizable features and strong integration capabilities, but it may require some adjustments for advanced customization and email link management.

Sources:

getapp.ca

joinsecret.com

survicate.com

Expert Opinion

✎

Expert Rating(4.4/5)

I recently tested Survicate, a versatile and user-friendly survey platform designed to help businesses collect and analyze customer feedback across multiple channels. Here is my detailed review:

Survicate stands out with its intuitive interface and ease of use, making it accessible for users of all technical skill levels. The platform offers a wide range of survey options, including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. These features allow businesses to gather insights at every touchpoint in the customer journey. The drag-and-drop survey builder is particularly impressive, enabling quick customization without requiring coding skills.

One of the most notable aspects of Survicate is its integration capabilities. It connects seamlessly with popular tools like HubSpot, Salesforce, Google Analytics, and Slack, among others. This integration ensures that survey data can be easily incorporated into existing workflows for actionable insights. Additionally, Survicate provides over 400 professional survey templates that cater to various use cases, from Net Promoter Score (NPS) to customer satisfaction (CSAT) and product feedback surveys.

The platform also excels in advanced targeting, allowing users to display surveys to the right audience at the right time. Features like embedding the first survey question in email previews and capturing responses from partially completed surveys significantly boost response rates. On average, Survicate claims a 30% response rate compared to the industry standard of 5%, which is a strong testament to its effectiveness.

While Survicate offers numerous advantages, there are minor areas for improvement. For instance, while the analytics dashboard is robust with AI-powered insights, it could benefit from more advanced visualization options for deeper analysis. Additionally, some users might find the pricing on the higher side if they require extensive customizations or advanced features.

In conclusion, Survicate is an excellent tool for businesses looking to streamline their customer feedback processes and make data-driven decisions. Its ease of use, powerful integrations, and advanced targeting capabilities make it a valuable asset for teams across marketing, product management, and customer experience.