Survey Sparrow

Survey Sparrow is an omnichannel experience management platform designed to transform traditional surveys into engaging, conversational interactions. Inspired by chat interfaces, it offers tools like chat surveys and AI-powered insights to improve response rates and refine feedback collection. With seamless integrations across 2000+ platforms, Survey Sparrow enables businesses to gather contextual insights, streamline workflows, and enhance customer experiences effortlessly.

Founded in	2017
Location	🇺🇸 United States
Founders	Shihab Muhammed

Features

Plans

FREE

◈Chat survey

◈Classic survey

◈Single page survey

◈1000+ templates

◈Private and Public folders

◈20+ common question types

◈Link

◈Email

◈Slack

◈MS Teams

◈Collect partial submissions

◈Self-notifications

◈CX overview dashboard

◈Responses overview

◈Custom reports

◈Download responses

◈Free Email Provider

◈GDPR compliance

◈CCPA compliance

◈WCAG compliance

◈Community

◈Slack

◈MS Teams

◈5000+ Zapier integrations

◈IFTTT

Basic

$19 Per month

◈2,500 responses /yr

◈1 User

◈Send Surveys via Email

◈Collect Partial Responses

◈Display and Skip Logic

◈Notify Respondents via Email

◈Slack, 5+ integrations

Starter

$39 Per month

◈15,000 responses /yr

◈1 User

◈Everything in Basic

◈Embed Survey in Email

◈Survey Translation

◈Redirect post Survey Completion

◈Hubspot, 10+ integrations

Business

$79 Per month

◈50,000 responses /yr

◈3 Users

◈Everything in Starter

◈Custom Branding

◈Advanced Question Types

◈Workflows and Webhooks

◈Track Respondents Location

◈Zendesk, 12+ integrations

Professional

$249 Per month

◈100,000 responses /yr

◈5 Users

◈Everything in Business

◈Sentiment Analysis

◈Customize Surveys with CSS

◈Auto Translate to 130+ Languages

◈HIPAA Compliance Available

◈Excel online, 15+ integrations

Enterprise

Contact Sales

◈5+ Users

◈Everything in Professional

◈Option Display Logic

◈Key Driver Analysis (CogniVue)

◈Survey Throttling

◈PowerBI, 25+ integrations

Refund Policy

SurveySparrow provides refunds for prepaid months if they discontinue their services for reasons not specified in their Terms of Service, and pro-rata refunds are available upon written cancellation requests.

Ratings

trustpilot(4.4/5)

g2(4.4/5)

capterra(4.4/5)

producthunt(5/5)

Ai Opinion

✦

AI Rating(4/5)

Based on reviews from various sources, surveysparrow.com earns a 4/5 stars rating.

What users like: ease of use, versatility and omnichannel data gathering, cost-effectiveness, outstanding service and swift support, advanced conditional logic technology, conversational surveys, 1000+ pre-designed survey templates, embeddable surveys, advanced analytics tools, CogniVue text analytics tool, mobile-friendly interface, intuitive design, friendly and easy-to-use design, high participation rates in surveys.

What users don't like: difficulty in rearranging text fields, slow page loading, high cost for advanced features, daily promotional emails, paid templates, poor customer service and billing issues, lack of customization, confusing pricing plans, short free trial period.

Conclusion: SurveySparrow is a user-friendly and versatile survey tool with excellent customer support, but it has some limitations in customization and billing processes.

Sources:

softwareadvice.com

joinsecret.com

saasgenius.com

Expert Opinion

✎

Expert Rating(4.8/5)

I recently tested SurveySparrow, a versatile platform designed to create engaging surveys and collect actionable feedback. Here is my detailed review:

SurveySparrow excels with its user-friendly and visually appealing interface, making it simple to design surveys that feel conversational and interactive. The platform offers a wide range of survey types, including customer feedback, employee engagement, and market research surveys. Its standout feature is the ability to create chat-like surveys, which enhance user engagement by providing a more personalized experience. Additionally, the platform supports multilingual surveys, ensuring accessibility for diverse audiences.

One of the most impressive features of SurveySparrow is its integration capabilities. It connects seamlessly with over 2,000 platforms, including CRMs and automation tools, allowing users to streamline workflows and manage data efficiently. The AI-powered insights tool, CogniVue, is another highlight—it helps analyze large volumes of data to extract meaningful insights that drive smarter business decisions. Furthermore, the SpotChecks feature enables businesses to collect micro-feedback at specific touchpoints across websites and mobile apps, offering precise and contextual insights.

SurveySparrow also prioritizes data security, providing end-to-end encryption to safeguard sensitive information. Its customer support is reliable and responsive, ensuring that users can resolve issues quickly. The platform’s scalability makes it suitable for businesses of all sizes, from startups to large enterprises.

However, while SurveySparrow offers numerous advanced features, some users might find its pricing slightly higher compared to basic survey tools on the market. Additionally, new users may require some time to explore the full range of features available.

In conclusion, SurveySparrow is an excellent choice for businesses seeking a comprehensive survey platform that combines ease of use with powerful analytics and integrations. Its focus on creating engaging surveys and deriving actionable insights makes it a valuable tool for improving customer experience and driving growth.