SurveyMonkey

SurveyMonkey provides a user-friendly platform for creating customizable surveys and forms, enabling individuals and organizations to gather valuable insights efficiently. Trusted by over 300,000 organizations, it combines expert templates, AI-driven predictions, and access to a global panel of respondents to help users make informed decisions, improve strategies, and engage diverse audiences effectively.

Founded in	2000
Location	🇺🇸 United States
Founders	Ryan Finley

Features

Plans

No free plan available for this product.

Team Advantage

$30/ user / month Starting at 3 users, billed annually

◈Survey sharing with fine control over who can view and edit

◈Gather comments all in one place

◈Let team members analyze, filter, and export results

◈Notify others when you get new responses

◈Shared asset library for on-brand surveys

◈Add Contributor Seats

◈Add or reassign accounts at any time

◈Free integrations with popular collaboration apps

◈50,000 responses per year**

◈24/7 expedited email support

◈Quizzes with custom feedback

◈Custom logo, colors, and survey URL

◈Skip logic, question & answer piping

◈All data exports (CSV, XLS, PPT, PDF, SPSS)

◈Accept payments

◈Text analysis & statistical significance

◈Multi-survey analysis

◈Advanced analyze features

◈SurveyMonkey industry benchmarks

Team Premier

$92/ user / month Starting at 3 users, billed annually

◈Survey sharing with fine control over who can view and edit

◈Gather comments all in one place

◈Let team members analyze, filter, and export results

◈Notify others when you get new responses

◈Shared asset library for on-brand surveys

◈Add Contributor Seats

◈Add or reassign accounts at any time

◈Free integrations with popular collaboration apps

◈100,000 responses per year**

◈Phone support and 24/7 email support

◈Quizzes with custom feedback

◈Custom logo, colors, and survey URL

◈Skip logic, question & answer piping

◈All data exports (CSV, XLS, PPT, PDF, SPSS)

◈Accept payments

◈Text analysis & statistical significance

◈Multi-survey analysis

◈Advanced analyze features

◈SurveyMonkey industry benchmarks

◈Multilingual surveys

◈Sentiment analysis

◈Click map data visualization

◈Response Quality

◈Crosstabs

◈Unlimited filter and compare rules, data trends

◈Advanced survey logic tools

◈Block randomization

◈White label surveys

◈Survey completion redirect

◈Remove SurveyMonkey footer

Enterprise

Contact Sales

◈Survey sharing with fine control over who can view and edit

◈Gather comments all in one place

◈Let team members analyze, filter, and export results

◈Notify others when you get new responses

◈Shared asset library for on-brand surveys

◈Advanced collaboration features

◈Add or reassign accounts at any time

◈Free integrations with popular collaboration apps

◈Unlimited surveys and questions

◈Phone support and 24/7 email support

◈Quizzes with custom feedback

◈Custom logo, colors, and survey URL

◈Skip logic, question & answer piping

◈All data exports (CSV, XLS, PPT, PDF, SPSS)

◈Accept payments

◈Text analysis & statistical significance

◈Multi-survey analysis

◈Advanced analyze features

◈SurveyMonkey industry benchmarks

◈Multilingual surveys

◈Sentiment analysis

◈Click map data visualization

◈Response Quality

◈Crosstabs

◈Unlimited filter and compare rules, data trends

◈Advanced survey logic tools

◈Block randomization

◈White label surveys

◈Survey completion redirect

◈Remove SurveyMonkey footer

◈Unlimited API access***

◈Flexible plan types for multiple users

◈HIPAA-compliant features***

◈Customization and branding

◈Integrations with Salesforce, Marketo, Eloqua, and Tableau***

◈Admin dashboard and user management

◈Account control and migration

◈Enhanced governance and security features

◈Single sign-on (SSO)

◈Activity tracking through audit logs

◈Dedicated customer success manager***

Premier Annual

$139/ month $1,668 billed annually

◈Unlimited number of surveys

◈Unlimited questions per survey

◈40,000 responses per year**

◈24/7 customer support via email

◈Quizzes with custom feedback

◈Data exports (CSV, PDF, PPT, XLS)

◈Skip logic, question & answer piping

◈Text analysis

◈Multi-survey analysis

◈Custom logo, colors, and survey URL

◈Advanced data exports (SPSS)

◈A/B testing, randomization, quotas

◈Custom variables

◈Accept payments

◈File upload

◈SurveyMonkey industry benchmarks

◈Multilingual surveys

◈Click map data visualization

◈Sentiment analysis

◈Response Quality

◈Crosstabs

◈Unlimited filter and compare rules, data trends

◈Advanced branching & piping, block randomization

◈White label surveys

Advantage Annual

$39/ month $468 billed annually

◈Unlimited number of surveys

◈Unlimited questions per survey

◈15,000 responses per year**

◈24/7 expedited email support

◈Quizzes with custom feedback

◈Data exports (CSV, PDF, PPT, XLS)

◈Skip logic, question & answer piping

◈Text analysis & statistical significance

◈Multi-survey analysis

◈Custom logo, colors, and survey URL

◈Advanced data exports (SPSS)

◈A/B testing, randomization, quotas

◈Custom variables

◈Accept payments

◈File upload

◈SurveyMonkey industry benchmarks

Standard Monthly

$99/ month

◈Unlimited number of surveys

◈Unlimited questions per survey

◈1,000 responses per month**

◈24/7 customer support via email

◈Quizzes with custom feedback

◈Data exports (CSV, PDF, PPT, XLS)

◈Skip logic only

◈Text analysis

Refund Policy

Ratings

trustpilot(1.2/5)

g2(4.4/5)

capterra(4.7/5)

producthunt(4.6/5)

Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, www.surveymonkey.com earns a 4.5/5 stars rating.

What users like: Easy to use, user-friendly interface, efficient service, reliable, client-friendly policies, helpful analytics, customizable survey options, professional appearance, ability to create and distribute various types of surveys, track results in real-time, and engage team members effectively.

What users don't like: Forms automation can require a learning curve, some features charge extra, limited visibility for certain users without upgrading, billing issues with auto-renewal, and occasional difficulty in canceling accounts.

Conclusion: SurveyMonkey is a versatile and effective tool for creating and analyzing surveys, but users may encounter some challenges with billing and feature usage.

Sources:

softwareadvice.com

surveymonkey.com

bbb.org

Expert Opinion

✎

Expert Rating(4.7/5)

I recently tested SurveyMonkey, a widely popular survey platform trusted by over 300,000 organizations worldwide. Here is my detailed review:

SurveyMonkey excels in its ease of use and versatility, making it a go-to choice for individuals and businesses alike. The platform allows users to create surveys quickly with its pre-made templates, which can be easily customized to suit various needs. Whether you're gathering customer feedback, conducting market research, or measuring employee satisfaction, SurveyMonkey provides the tools to craft professional and effective surveys.

One of the standout features is its integration of AI-driven insights. With over 2.4 million daily AI predictions, the platform helps users optimize their surveys for better response rates and more meaningful data collection. Additionally, the ability to connect with a global audience of more than 335 million people through its integrated panel is a game-changer for reaching diverse respondents. This makes it especially valuable for businesses looking to expand their reach and gather authentic feedback.

SurveyMonkey also offers flexible pricing options, starting at $1 per response for accessing its audience panel, along with individual and team plans tailored to different user needs. Its scalability makes it suitable for both small-scale projects and large organizational needs. Moreover, the platform has garnered over 14,000 five-star reviews on G2, further cementing its reputation as a reliable tool for survey creation and data collection.

However, while SurveyMonkey is feature-rich, some advanced functionalities may require higher-tier subscriptions, which could be a limitation for budget-conscious users. Additionally, while the platform is intuitive, beginners might need some time to explore all its capabilities fully.

In conclusion, SurveyMonkey is a powerful and user-friendly survey platform that caters to a wide range of needs. Its combination of AI-driven insights, customizable templates, and global reach makes it an excellent choice for anyone looking to gather actionable feedback efficiently. Despite minor limitations in pricing and learning curve, it remains one of the best tools available for survey creation today.