SurePayroll

SurePayroll provides online payroll services tailored for small businesses and households, offering features like automatic payroll, direct deposit, and tax filing with a no-penalty guarantee. Users can access payroll on any device, generate detailed reports, and integrate with accounting software. Additional services include HR support, benefits management, and solutions for household employers, ensuring compliance and efficiency.

Founded in	2000
Location	🇺🇸 United States
Founders	Troy Henikoff

Features

Plans

No free plan available for this product.

Small Business (No Tax Filing)

$20 / month Plus $4 per employee

◈We calculate federal, state & local payroll taxes, ready for you to file. Plus, free auto payroll, unlimited payroll runs, multiple pay rates and schedules, easy direct deposit setup, and more.

◈Automated payroll processing

◈Payroll tax calculations (business owner is responsible for filing and remitting taxes)

◈Free unlimited payroll runs

◈Free direct deposit (2-day processing)

◈Employee access to online pay stubs

◈Live support, including evenings and weekends

Small Business (Full-Service Payroll Services)

$29 / month Plus $7 per employee

◈We calculate, file, and deposit your local, state, and federal taxes. Plus, free unlimited payroll runs, direct deposit service, payroll tax calculations, auto payroll and more.

◈Includes all features of the Self-Service Plan

◈Automatic federal, state, and local tax payments and filings

◈No Penalty Tax Filing Guarantee

◈New hire reporting

◈HR Advisor access

◈Accounting software integration (optional add-on)

Household (Full Payroll Services)

$39 / month Includes one employee Each additional employee is $10

◈Our easy-to-navigate platform helps you accurately and easily withhold state, federal, Social Security and Medicare taxes—whether you’re paying a full-time, part-time, or seasonal home-based professional.

◈Designed for household employers (e.g., nannies, eldercare)

◈Handles payroll tax calculations, payments, and filings

◈Simplifies compliance with IRS household employer requirements

Refund Policy

SurePayroll's refund policy states that if payroll taxes collected have not yet been paid, the tax money will be refunded within 4-6 weeks after cancellation.

Ratings

trustpilot(4.0/5)

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g2(4.4/5)

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capterra(4.2/5)

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Ai Opinion

✦

AI Rating(3/5)

Based on reviews from various sources, www.surepayroll.com earns a 3/5 stars rating.

What users like: ease of use, intuitive interface, good value for the price, excellent customer service in some cases, easy-to-read reports, payroll email reminders, processing of local taxes.

What users don't like: long customer service wait times, non-helpful or knowledgeable representatives, lack of response to emails, inconsistent setup support, potential for hidden fees like the $400 fee for backup funding mechanisms.

Conclusion: SurePayroll is generally praised for its ease of use and simplicity, but it faces criticism for inconsistent customer service and setup support.

Sources:

bbb.org

softwareadvice.com

b2breviews.com

Expert Opinion

✎

Expert Rating(4.3/5)

I recently tested SurePayroll, an online payroll service designed to simplify payroll processing, tax management, and HR solutions for small businesses and households. Here is my detailed review:

SurePayroll stands out with its ease of use and accessibility. The platform allows users to run payroll from any smart device, making it highly convenient for business owners on the go. The setup process was straightforward, and the onboarding support was excellent, ensuring a smooth transition. The service offers features like free unlimited payroll runs, automatic payroll options, and same-day or next-day direct deposit, which are particularly valuable for maintaining timely payments.

One of SurePayroll's most impressive features is its No Penalty Tax Filing Guarantee. This provides peace of mind by ensuring accurate tax filings, as long as users comply with their responsibilities. Additionally, the platform integrates well with accounting software, streamlining financial management. The reporting tools are robust, offering detailed insights into payroll, employee benefits, and tax data.

Another highlight is SurePayroll's focus on customer support. The U.S.-based support team is accessible via phone, chat, or email, and there’s a comprehensive online resource library for self-service assistance. This level of support is reassuring for users who may encounter issues or have questions.

However, while SurePayroll excels in many areas, it does have some limitations. Advanced customization options for larger businesses are somewhat lacking compared to more enterprise-focused platforms. Additionally, while the service is affordable for small businesses and households, some users might find the pricing slightly higher than basic payroll services.

In conclusion, SurePayroll is a reliable and user-friendly payroll solution that caters well to small businesses and household employers. Its simplicity, strong customer support, and tax filing guarantee make it a practical choice for those seeking a hassle-free payroll experience.