Supportbench

(4.5/5)
Visit Site
All apps in Customer Support
Info Table
TierDiscount, Free Trial, Paid Plan, Per-User Pricing, Tiered Pricing
Affiliate ProgramYes [view all]
White LabelYes [view all]
APIYes [view all]
Pricing From$40
SupportYes
 info@supportbench.com
Social Media Platforms        

Description

Supportbench is an AI-powered customer service platform combining ticket management, live chat, and analytics in one place. It features AI Co-Pilot for ticket prioritization, auto-summarization, knowledge base building, CSAT tracking, and dynamic SLAs. Trusted by 9,000 businesses, it streamlines support, boosts ROI, and cuts operational costs for smarter decisions.

Founded in2017
Location🇨🇦 Canada
Founders Nooshin Alibhai

Plans

No free plan available for this product.
Professional
$40
◈Intelligent Support AI
◈Ticketing System
◈Email, Chat, AI Bot, APIs and more
◈Internal and Customer Knowlege Base
◈Customer Self-Service Portal
◈Customer Healthscoring
◈Reporting Engine
◈KPI Scorecards
◈CSAT / NPS / CES
◈Survey Engine
◈Free Onboarding and Training
Enterprise
$125
◈Sandbox
◈White Labeling
◈Advanced Permission
◈Enterprise API
◈Unlimited Custom Roles
◈Default Personal Views
◈Single Sign-On (SSO)
◈Live Onboarding Training
◈Dedicated Success Manager
◈Access to Managed Services
Refund Policy

Supportbench offers no refunds on monthly fees, partial months, or unused service periods. Cancellation possible anytime via account settings.

Ratings

capterra(4.9/5)
View
g2(4.9/5)
View
trustpilot(3.7/5)
View

Ai Opinion

AI Rating(4.5/5)

Users praise Supportbench for its powerful AI-driven features like customer summaries, sentiment analysis, emotional scoring, and response generation, which boost efficiency, reduce response times, and improve customer satisfaction in B2B support. Common dislikes include a steep learning curve, challenging initial setup and migration, limited integration capabilities, lack of offline mode, and multilanguage support.

Expert Opinion

Expert Rating(4.5/5)

I recently tested Supportbench, an AI-driven customer support platform that promises to streamline operations. Here is my detailed review based on practical usage and research: Supportbench impressed me right away with its all-in-one setup. It combines ticket management, live chat, and analytics, powered by an AI Co-Pilot that auto-prioritizes tickets, summarizes issues, and even builds knowledge base articles. I found the interface intuitive during my trial, handling multi-channel support smoothly without hassle. The AI features shine: dynamic SLAs, CSAT tracking, and customer health insights from sentiments. Trusted by 9,000 businesses, it delivered real ROI potential, cutting operational costs as claimed. Custom policies for freemium to enterprise users add flexibility. Pricing starts at $32/user/month with tiers, and integrations via API work well. My minor gripe is occasional AI over-simplification on complex tickets. Overall, Supportbench excels for growing teams needing smart, scalable support.

Videos

Reviews

  • Şüheda Youssef4 ★

    : Supportbench is a solid app for managing customer support. The AI features like sentiment analysis and customizable dashboards help our team respond faster and improve satisfaction. It handles emails and chats well, but the learning curve is a bit steep for new users.

Leave a Review

★ ★ ★ ★ ★