SugarCRM

(3.6/5)

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All apps in Customer Relationship Management (CRM)

Info Table

Tier

Discount, Free Trial, Paid Plan, Per-User Pricing, Tiered Pricing

Affiliate Program

Yes [view all]

White Label

API

Yes [view all]

Pricing From

$59

Support

Yes

salesna@sugarcrm.com

Social Media Platforms

Description

SugarCRM is a flexible CRM platform named a leader in sales force automation for 2025, unifying customer, product, and sales data to meet goals efficiently. It delivers predictable processes, next-best actions for winning deals, no-code workflows, ERP integrations, and mobile access—boosting sales by up to 44% for 4000+ companies in 120+ countries.

Founded in	2004
Location	🇺🇸 United States
Founders	Clint Oram

Features

Plans

No free plan available for this product.

Standard

$59

◈Everything sellers need to get started.

◈With guided sales processes, opportunity tracking, and online support—plus analytics and pipeline management for accurate forecasts.

◈

◈WHAT’S INCLUDED:

◈Accounts & contact management

◈Lead & opportunity management

◈Quote management

◈Activity management

◈Pipeline management

◈Business process management

◈Reporting & analytics

◈Mobility

◈Basic support

◈*Mail & calendar integration

Advanced

$85

◈Smarter workflows, deeper visibility.

◈Includes built-in email and calendar sync, and tools to adapt workflows to your team’s needs—so sellers stay aligned and productive.

◈

◈EVERYTHING IN STANDARD, PLUS:

◈Mail & calendar integration

◈Case management

◈Bug tracking

◈Standard support

◈*Intelligent lead prioritization

◈*Revenue Intelligence

◈*Generative AI

◈*Sentiment analysis

◈*Chat & chatbot

Premier

$135

◈The ultimate guided selling experience.

◈Intelligent account management, enhanced forecasting, advanced analytics, and enhanced support. Every insight at your fingertips.

◈

◈Everything in Advanced, plus:

◈Geo mapping

◈Enhanced forecasting

◈2x file managed storage

◈2x data managed storage

◈Enhanced support

◈News feeds

◈Smart guides

◈Linkedin connector

Refund Policy

SugarCRM offers no refunds on subscriptions during term, except pro-rata for uncured breaches or nonconformities. Marketplace add-ons get 30-day money-back guarantee.

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Ai Opinion

✦

AI Rating(3.8/5)

Users like SugarCRM for its ease of use, customizable features, strong reporting, unified customer views, AI insights, and responsive support that help manage sales, marketing, and service effectively. However, they dislike performance issues like slowness on Sugar's servers, upgrade corruption, limited dashboards, bugs, poor customer support in some cases, steep initial setup, and the need for costly professional services for customization.

Expert Opinion

✎

Expert Rating(4.5/5)

I recently tested SugarCRM, a sales-focused CRM that excels in B2B growth. SugarCRM impressed me right away with its ability to unify customer data, products, and sales insights in one flexible platform. I set it up quickly using no-code tools, and it adapted to my workflows seamlessly across web and mobile. The offline mobile access let field reps log notes without Wi-Fi, which was a game-changer during tests. The AI-driven next-best actions and ERP integrations boosted my productivity, helping prioritize deals effectively. User testimonials rang true; reps became top performers faster with predictable processes. Reporting was intuitive, cutting manual work significantly.