I recently tested Skilljar, a Learning Management System (LMS) tailored for customer education and training. Here is my detailed review:

Skilljar stands out for its ability to transform traditional course hosting into polished, personalized learning experiences. The platform is designed to enhance customer onboarding, product adoption, and engagement through dynamic and interactive training solutions. Its user-friendly interface makes it easy for organizations to create customized learning paths, certifications, and even monetize their training programs through flexible pricing models such as subscriptions or a-la-carte options. The integration with Salesforce is particularly impressive, allowing seamless tracking of customer engagement and linking training efforts directly to metrics like Net Promoter Score (NPS), retention rates, and ROI.

One of the highlights of Skilljar is its versatility in delivering training. It supports a range of formats, from quick tips to live sessions, making the learning process engaging and adaptable for different audiences. The analytics feature is robust, enabling companies to measure the effectiveness of their training programs and make data-driven decisions. For instance, organizations like Smartsheet have reported generating over $1M in training revenue within a year using Skilljar's monetization tools. This demonstrates the platform's potential to drive tangible business results.

However, while Skilljar excels in many areas, it may not be the perfect fit for smaller businesses or those with limited budgets. The advanced features and integrations are highly valuable but could feel overwhelming or underutilized for teams without the resources to fully leverage them. Additionally, while the platform is highly customizable, setting up complex learning paths might require some initial time investment and expertise.

In conclusion, Skilljar is an excellent LMS solution for organizations looking to scale their customer education efforts while driving measurable outcomes like increased product adoption and revenue growth. Its flexibility, powerful analytics, and integration capabilities make it a top choice for mid-sized to large enterprises aiming to deliver impactful training programs.