Salesforce

Salesforce, a leader in AI-powered customer relationship management (CRM), offers businesses tools to enhance customer connections and streamline operations. Its Customer 360 platform integrates sales, service, marketing, commerce, and IT with AI-driven insights and automation. Features like Agentforce provide customizable AI agents for 24/7 support, while real-time dashboards and predictive analytics help teams make data-driven decisions. Trusted by over 150,000 companies globally, Salesforce fosters innovation and efficiency across industries.

Founded in	1996
Location	🇺🇸 United States
Founders	Marc Benioff

Features

Plans

No free plan available for this product.

Essentials

$25 per user/month

◈Basic CRM functionality

◈Up to 10 users

◈1 GB of file storage

◈Custom reporting

Professional

$75 per user/month

◈All Essentials features

◈Unlimited users

◈10 GB of file storage (+2 GB per license)

◈Lead scoring

Enterprise

$150 per user/month

◈All Professional features

◈API access included

◈Advanced sales process automation

◈Workflow and approval automation

Unlimited

$300 per user/month

◈All Enterprise features

◈Full sandbox for testing and development

◈24/7 premium support and configuration services

◈Einstein AI-powered bots and analytics

Refund Policy

Salesforce generally does not offer refunds for subscription fees, but if cancellation occurs within the first 30 days, a full refund may be possible depending on the terms of the contract.

Ratings

trustpilot(1.5/5)

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g2(4.4/5)

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capterra(4.3/5)

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Ai Opinion

✦

AI Rating(1/5)

Based on reviews from various sources, www.salesforce.com earns a 1/5 stars rating.

What users like: None mentioned.

What users don't like: Poor customer service, difficulty in signing in, lack of support, high costs for additional services, unsatisfactory Premier Success Plan, frequent changes in account representatives, difficulty in canceling subscriptions, and overall poor experience.

Conclusion: Users have expressed significant dissatisfaction with their experience using Salesforce, citing numerous issues with customer service, functionality, and support.

Sources:

bbb.org

salesforce.com

Expert Opinion

✎

Expert Rating(4.4/5)

I recently tested Salesforce, a leading CRM platform known for its extensive features, scalability, and ability to unify business operations across sales, marketing, and customer service. Here is my detailed review:

Salesforce stands out as one of the most powerful and versatile CRM solutions available. Its ability to integrate seamlessly with third-party tools like Slack, Google Workspace, and Facebook Ads makes it a central hub for managing customer data and workflows. The platform provides a wide range of features, including AI-driven analytics through Einstein AI, pipeline management, marketing automation, and customizable dashboards. These tools allow businesses to gain deep insights into their operations and improve decision-making.

One of Salesforce's key strengths lies in its customizability. With its AppExchange marketplace and robust APIs, businesses can tailor the platform to fit their unique needs. This flexibility makes it suitable for organizations of all sizes, from startups to large enterprises. Additionally, its cloud-based architecture ensures accessibility from anywhere, which is particularly useful for remote teams or mobile workforces.

However, the platform does come with some drawbacks. The cost can be prohibitive, especially for small businesses or startups. Advanced features often require higher-tier plans or paid add-ons, which can quickly add up. The initial setup and configuration process can also be complex, often requiring professional expertise or dedicated administrators to fully leverage its capabilities. This learning curve may deter smaller teams without technical resources. Furthermore, while Salesforce has improved its customer support over time, premium support often comes at an additional cost.

In conclusion, Salesforce is a comprehensive and reliable CRM solution that excels in scalability, integration capabilities, and advanced analytics. While it may not be the easiest or most affordable option for smaller businesses, it remains an industry leader for organizations looking to centralize operations and drive growth through data-driven strategies.