Re:amaze

Re:amaze is a platform designed to enhance customer interactions by seamlessly integrating email, live chat, video calls, and social media into one helpdesk solution. It enables small businesses to manage customer conversations efficiently, fostering meaningful relationships through intuitive and rewarding communication tools.

Founded in	2012
Location	🇺🇸 United States
Founders	Lu Wang

Features

Plans

No free plan available for this product.

Basic

$17.40 per Team Member per Month

◈Unlimited Email Inboxes

◈Live Chat

◈Social Media Channels

◈Public/Internal FAQ

◈Workflow Automation (Macros)

◈Response Templates

◈Website Integration

◈Chatbots

◈Cues (Proactive Messages)

◈Basic Reporting

◈Customer Intents

Pro

$29.40 per Team Member per Month

◈All of the features in Basic

◈Manage Multiple Brands in one Account

◈Live View of Site Visitors

◈Advanced Reporting

◈SMS and Voice Channels

◈Custom Hosted Domain

◈Customizable Email Appearance

◈Status Page

Plus

$41.40 per Team Member per Month

◈All of the features in Pro

◈Peek (Live Screensharing)

◈Departments (Staff Groups)

◈Staff Performance Reporting

◈Staff Shifts and Vacation Days

◈Customizable Staff Roles

◈Customer Satisfaction Ratings

◈In-Chat Video Calls

◈Optional Classic Chat Mode *

◈FAQ Article Edit History

Refund Policy

Re:amaze offers a 14-day free trial with no credit card required, but specific details about their refund policy are not explicitly provided on their website.

Ratings

trustpilot(1.9/5)

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g2(4.6/5)

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producthunt(3.7/5)

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Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, www.reamaze.com earns a 4.5/5 stars rating.

What users like: Streamlined multi-channel communication, robust tagging system, efficient customer service management, responsive customer support, seamless integration with Shopify and Yotpo, customizable branding, and advanced features like automated workflows and conversation permalinks.

What users don't like: Some users find the chat interface to be less than ideal, and there have been issues with certain integrations (like Shipstation) not meeting expectations, particularly in terms of order sorting and basic filtering options.

Conclusion: Re:amaze is a highly praised platform for customer service management, known for its efficiency and robust features, but some users have noted minor issues with specific integrations and interface design.

Sources:

softwareadvice.com

reamaze.com

Expert Opinion

✎

Expert Rating(4.5/5)

I recently explored Re:amaze, a comprehensive customer service platform that integrates live chat, helpdesk, and various communication channels for online businesses. Here is my detailed review:

Re:amaze excels in its ability to consolidate multiple customer support channels into a single, seamless interface. This integration includes email, live chat, video calls, social media, SMS, VoIP, and push notifications, allowing support teams to efficiently manage customer interactions without missing a beat. The platform's user-friendly interface makes it easy for teams to collaborate through assignments, notes, and shared views, enhancing overall productivity.

One of the standout features of Re:amaze is its automation capabilities. It employs machine learning to automate routine tasks and create macros using natural language processing. This ensures that customer messages are addressed promptly, reducing the likelihood of oversight. Additionally, the platform supports managing multiple businesses from a single account, which is particularly beneficial for companies with diverse operations or multiple storefronts.

Re:amaze also provides real-time customer data insights, allowing businesses to monitor browsing activity and shopping behavior directly from the live dashboard. This feature empowers teams with valuable data to tailor customer interactions effectively. The platform's unique "Peek" functionality enables support agents to preview customer messages as they type, improving response times and enhancing customer satisfaction.

Despite its many strengths, Re:amaze could improve by offering more advanced customization options for its help centers and FAQs. While the existing tools are robust and allow for basic branding and organization, more flexibility in design could further enhance user experience.

In conclusion, Re:amaze is a powerful tool for businesses looking to streamline their customer service operations across multiple channels. Its integration capabilities and automation features make it an excellent choice for companies seeking efficiency and improved customer engagement. While there is room for improvement in customization features, Re:amaze remains a top-tier solution for modern customer service needs.