Olark

(4.2/5)
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All apps in Live Chat
Info Table
TierFree Trial, Paid Plan
Affiliate ProgramYes [view all]
White LabelYes [view all]
APIYes [view all]
SupportYes
 [email protected]
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Description

Olark, founded in 2008 with Y Combinator’s support, provides a live chat platform used by over 11,000 businesses globally. Emphasizing diversity and remote collaboration, Olark’s team spans multiple time zones, focusing on creating a more inclusive and human-centric customer interaction experience.

Founded in2008
Location🇺🇸 United States
Founders Ben Congleton

Plans

No free plan available for this product.
Olark Standard
Starting at $29 per month
◈Customizable chatbox
◈Advanced reporting
◈Agent groups
◈Targeted chat
◈Basic integrations
◈Comprehensive security
◈Email and chat support
◈Built in WCAG 2.1 AA accessibility certification
Olark Pro
Contact Sales
◈Everything in Olark Standard, PLUS
◈Powerful chatbots, AI & automation
◈All Powerups included
◈Dedicated account manager
◈Live training
◈Professional services including legal and procurement
◈Video chat, SMS, or call us for help
◈Custom chat routing
◈First priority in our support queue
Refund Policy

Olark offers a refund policy that allows customers to request a refund within the first 30 days of their subscription if they are not satisfied with the service.

Ratings

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Ai Opinion

AI Rating(4.2/5)

Based on reviews from various sources, www.olark.com earns a 4.2/5 stars rating.

What users like: Easy to install and use, customizable chatbox, advanced reporting, integration with CRM software, real-time data, cobrowsing, and good customer support.

What users don't like: Performance issues, including planned and unplanned outages, difficulty using the tool in a team environment, lack of auto-responder, unattractive chat window templates, and limited features for larger visitor numbers.

Conclusion: Olark is a versatile and reliable live chat tool suitable for smaller businesses but may not meet the needs of larger enterprises due to performance issues and limited team collaboration features.

Sources:
softwareadvice.com
olark.com
techradar.com
getvoip.com

Expert Opinion

Expert Rating(4.4/5)

I recently tested Olark, a comprehensive live chat platform that aims to enhance customer interaction on websites. Here is my detailed review:

Olark excels with its accessibility-focused design, ensuring that the platform is inclusive for users with disabilities. It complies with WCAG 2.1 AA standards, making it a reliable choice for businesses seeking to provide accessible communication options. This commitment to accessibility ensures that both the chat widget and the software used by teams are functional and inclusive.

The platform offers multiple communication channels, including live chat, AI-powered chatbots, and SMS texting. The live chat feature provides hands-on help from human agents, allowing for real-time customer support directly on your website. For tasks that can be automated, Olark's custom chatbots efficiently handle routine queries, freeing up human agents for more complex issues. The SMS texting feature caters to mobile users, offering asynchronous messaging that is convenient for both agents and customers on the go.

Olark's integration capabilities are another standout feature. With over 100 plugins and integrations available, it seamlessly connects with existing systems and software, ensuring smooth data flow and communication across platforms. This flexibility makes it easy to incorporate Olark into your current workflow without disruption.

Success stories from users like Creative Bag and the University of Montana highlight how Olark has helped refine web presence and improve customer interaction by providing valuable insights into user behavior and preferences. These testimonials underscore the platform's effectiveness in enhancing customer engagement through tailored solutions.

In conclusion, Olark is a robust and versatile live chat solution that prioritizes accessibility and integration. Its combination of human-centric design, practical AI tools, and flexible integration options makes it an excellent choice for businesses looking to improve their customer service experience. While its advanced features may come at a higher cost compared to simpler tools, the value it provides in enhancing customer relationships is well worth the investment.

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