Marker.io

Marker.io was started by three friends who wanted to make it easier to report bugs and gather feedback directly on live websites, moving away from scattered notes and lengthy calls. The tool now helps teams collect annotated feedback, replay user sessions, and connect with popular dev tools, while supporting data privacy and simple setup for both clients and developers.

Founded in	2016
Location	🇧🇪 Belgium
Founders	Gary Gaspar, Olivier Kaisin, Emile-Victor Portenart

Features

Plans

No free plan available for this product.

Starter

$39 /mo billed annually

◈5 members

◈Unlimited reporters

◈Unlimited feedback

◈Unlimited websites

◈All core features (such as website feedback, bug reporting, screenshot annotation, and integration with tools like Jira, Trello, Asana, and GitHub)

Team

$149 /mo billed annually

◈Everything in Starter

◈10 members

◈Unlimited reporters

◈Custom branding

◈Console logs recording

◈Custom metadata

Business

Custom Pricing

◈Everything in Team

◈25 members

◈Unlimited reporters

◈Jira server integration

◈Priority support

◈Account manager

Refund Policy

Marker.io does not offer refunds for subscription fees, but you can cancel your subscription anytime to avoid future charges.

Ratings

g2(4.8/5)

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capterra(4.8/5)

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Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, Marker.io earns a 4.5/5 stars rating.

What users like: Easy to use, user-friendly interface, efficient tool for collecting feedback and bug reports, integrates seamlessly with project management tools like Jira and ClickUp, allows clients to log bugs and changes easily, provides critical environmental details like browser version and resolution, saves time and streamlines communication for logging and resolving bugs and changes, responsive support team, perfect for what it aims to do.

What users don't like: No option to set up integrations at the company level, lacks workflow sophistication, no real-time live issue tracking for website projects, no feature to sync comments through integration (Jira), no on-page integration, may be too expensive for a single web designer/developer.

Conclusion: Marker.io is a highly efficient tool for collecting feedback and bug reports, but it has some limitations in terms of integration and workflow sophistication.

Expert Opinion

✎

Expert Rating(4.8/5)

After thoroughly testing Marker.io, I can confidently say it is a powerful and efficient platform for collecting website feedback and bug reports. The tool stands out for its user-friendly and intuitive interface, making it easy for both technical and non-technical users to report issues directly on a website. Setting up Marker.io is quick-just embed a few lines of code or use their browser extension or WordPress plugin, and you are ready to start gathering annotated feedback with screenshots and technical details like browser, OS, and screen size. One of the biggest strengths of Marker.io is its seamless integration with popular project management tools such as Jira, Trello, ClickUp, Asana, and GitHub. This means reported issues go directly into your team’s workflow, saving time and reducing the need for back-and-forth emails. Clients can submit feedback without needing an account, which removes friction and encourages more detailed, visual bug reports. The platform also offers advanced features like session replay, so developers can see exactly what happened without users needing to record videos. From a developer’s perspective, Marker.io is a game-changer. The detailed metadata included with each report helps reproduce and fix bugs faster, while the ability to annotate screenshots removes ambiguity and speeds up communication. The tool has also proven to be a favorite among agencies and teams managing multiple websites, as it significantly streamlines the QA and feedback process, reportedly cutting down emails by up to 70% and saving at least a day of project management time per project. However, there are a few areas where Marker.io could improve. The pricing, starting at $49/month, might be a bit high for freelancers or very small teams, though the time saved often justifies the cost. Some users have mentioned wishing for more advanced features, such as video feedback or better support for capturing hover/dropdown states. While the interface is generally simple, the abundance of options can feel overwhelming to less experienced users at first. In summary, Marker.io is an excellent solution for teams looking to streamline website feedback and bug reporting. Its integrations, ease of use, and robust feature set make it a valuable asset for agencies, developers, and product teams. While there is room for minor enhancements, the platform delivers on its promise to make feedback collection faster and clearer.