Mailgun

Mailgun is an intelligent email delivery platform designed to seamlessly integrate with modern business systems, offering developer-friendly APIs for reliable scalability. It enables effortless management of transactional and marketing emails, advanced email validation to reduce bounces, and tools to optimize deliverability and engagement. With global data centers and 24/7 expert support, Mailgun ensures compliance, reliability, and performance for businesses of all sizes.

Founded in	2010
Location	🇺🇸 United States
Founders	Ev Kontsevoy, Taylor Wakefield

Features

Plans

Free

$0 /month

◈100 emails/day included

◈Ticket support

◈RESTful email APIs and SMTP relay

◈1 custom sending domain

◈Tracking, analytics, and webhooks

◈2 API keys

◈Email analytics and reporting

◈1 day log retention

◈1 inbound route

Basic

Starting at $15 /month

◈10,000 emails/month included

◈No daily email limit

◈Monthly email overage options

◈RESTful email APIs and SMTP relay

◈1 custom sending domain

◈Tracking, analytics, and webhooks

◈2 API keys

◈Email analytics and reporting

◈1 day log retention

◈5 inbound routes

◈Extra emails from $1.80 / 1,000 emails

Foundation

Free for 1 month, then $35 /month

◈50,000 emails/month included

◈Everything on Basic plus...

◈Full access to RESTful email APIs and SMTP relays

◈1,000 custom sending domains

◈Email template builder and API

◈Tracking, analytics, and webhooks

◈5 days log retention

◈1 day message retention

◈Full access to inbound routing

◈Extra emails & validations

◈from $1.30 / 1,000 emails

◈from $1.20 / 100 validations

Scale

Free for 1 month, then $90 /month

◈100,000 emails/month included

◈Everything on Foundation plus...

◈SAML SSO

◈5,000 email validations

◈Dedicated IP pools

◈Send time optimization

◈Live phone & chat support

◈30 days log retention

◈Up to 7 days message retention

◈Schedule and send analytics reports

◈Extra emails & validations

◈from $1.10 / 1,000 emails

◈from $0.80 / 100 validations

Refund Policy

Mailgun does not explicitly offer a general refund policy in its terms of service or legal documents. Refunds may need to be requested directly and are not guaranteed, especially in cases of account deactivation or violations of their terms.

Ratings

trustpilot(4.2/5)

View

g2(4.2/5)

View

capterra(4.3/5)

View

Ai Opinion

✦

AI Rating(4/5)

Based on reviews from various sources, www.mailgun.com earns a 4/5 stars rating.

What users like: Easy integration, well-defined logs, excellent API, superb email deliverability, detailed analytics, customizable templates, robust design, and good customer support.

What users don't like: High bounce rates, occasional issues with interface changes, password length issues with some routers, and occasional account disabling without notice.

Conclusion: Mailgun is a reliable and powerful transactional email service ideal for developers, offering robust features and good customer support, but may have some minor drawbacks.

Sources:

emailvendorselection.com

softwareadvice.com

Expert Opinion

✎

Expert Rating(4.0/5)

I recently tested Mailgun, a platform designed for businesses and developers to manage email delivery at scale. Mailgun is particularly well-suited for transactional emails, offering features like email API integration, deliverability tools, and email validation. Here’s my detailed review:

Mailgun excels in its email delivery reliability. The platform is built to handle high-volume email sending with remarkable speed and accuracy. Its "Rapid Fire" feature ensures that 99% of emails are delivered within the first five minutes, making it ideal for businesses that need fast communication. The email validation tools are another standout feature, helping users maintain a clean mailing list by identifying invalid or high-risk addresses. This reduces bounce rates and protects sender reputation. Additionally, the platform provides advanced analytics for tracking delivery performance and engagement metrics, which is invaluable for optimizing campaigns.

The platform's developer-friendly design is another highlight. Mailgun offers robust API support for seamless integration into various systems, whether you’re using Python, Ruby, or Java. The documentation is comprehensive, making it easier for developers to implement solutions effectively. The drag-and-drop template builder also simplifies the creation of transactional email designs without requiring extensive technical skills.

However, Mailgun does have some drawbacks. While its features are powerful, the platform is clearly aimed at users with technical expertise. Setting up the API and configuring domains can be challenging for those without a developer background. Additionally, customer support has been criticized for being slow or requiring paid upgrades to access more responsive assistance. Some users have also reported issues with account restrictions and spam filtering, which can disrupt operations if not addressed promptly.

In conclusion, Mailgun is a robust and reliable solution for businesses that need high-volume email delivery with advanced customization options. While it may not be the easiest platform for non-technical users, its performance and scalability make it a strong choice for developers and larger organizations looking to optimize their email programs. For small businesses or those new to email APIs, the learning curve and support limitations might present challenges.