Live Chat

LiveChat offers AI-driven tools to enhance customer interactions, enabling businesses to automate and streamline support with features like ChatBot 2.0 and AI HelpDesk. Their platform supports seamless integration with over 200 apps, providing data-driven insights to improve sales and customer satisfaction through efficient live chat solutions.

Founded in	2002
Location	🇵🇱 Poland
Founders	Mariusz Ciepły

Features

Plans

No free plan available for this product.

Starter

$20/mo per person billed annually

◈Text Intelligence

◈Customize tracking limit

◈Dedicated account manager

◈Dedicated onboarding

◈White label chat widget

◈Software engineer support

◈Single Sign-on (SSO)

◈HIPAA Compliance

◈Alternative payment terms

◈Professional services

Team

$41/mo per person billed annually

◈Everything in Starter, plus

◈Text Intelligence

◈Track up to 400 visitors

◈Unlimited campaigns

◈Unlimited chat history

◈Full widget customization

◈Basic reporting

◈Unlimited users

Business

$59/mo per person billed annually

◈Everything in Team, plus

◈Text Intelligence

◈Track up to 1000 visitors

◈Work scheduler

◈Staffing prediction

◈On-demand reporting

◈Advanced reporting

◈Agent performance

◈SMS and Apple Messages

◈for Business

Enterprise

Contact Sales

◈Everything in Business, plus

◈Text Intelligence

◈Customize tracking limit

◈Dedicated account manager

◈Dedicated onboarding

◈White label chat widget

◈Software engineer support

◈Single Sign-on (SSO)

◈HIPAA Compliance

◈Alternative payment terms

◈Professional services

Refund Policy

LiveChat offers a refund policy that allows customers to request a refund within 30 days of purchase if they are not satisfied with the service.

Ratings

trustpilot(2.7/5)

g2(4.5/5)

capterra(4.6/5)

producthunt(5/5)

Ai Opinion

✦

AI Rating(4.8/5)

Based on reviews from various sources, livechat.com earns a 4.8/5 stars rating.

What users like: ease of use, intuitive interface, extensive features, reliable and efficient communication, powerful customization options, seamless integration with other tools, excellent customer support, robust reporting tools, ability to share screens and files, and high-quality customer support.

What users don't like: sometimes lag can be a problem, difficulty in explaining complex issues over live chat, occasional missed notifications, high cost for smaller businesses, and limited reporting features in the Starter plan.

Conclusion: LiveChat is a highly praised tool for its ease of use, robust features, and excellent customer support, but it may have some limitations in terms of cost and occasional technical issues.

Sources:

Expert Opinion

✎

Expert Rating(4.6/5)

I recently tested LiveChat, a comprehensive platform designed to enhance customer support and sales through live chat functionality. Here's my detailed review:

LiveChat impresses with its AI-driven features that significantly improve customer interactions. The platform allows businesses to provide faster and smarter support by utilizing AI chatbots, which help in resolving common queries quickly, freeing up human agents to focus on more complex issues. This not only improves efficiency but also enhances customer satisfaction by ensuring prompt responses.

The platform's integration capabilities are noteworthy, offering compatibility with over 200 apps, including popular platforms like WordPress, Squarespace, and Shopify. This flexibility allows businesses to tailor LiveChat to their specific needs, making it an adaptable solution for various industries. Additionally, the Shopify integration is particularly beneficial for e-commerce businesses, facilitating easier distribution of samples and improving the overall customer experience.

LiveChat also excels in providing detailed reporting tools, which are user-friendly and accessible even without a data analyst. These tools enable teams to monitor key metrics such as average response times and chat ratings, empowering them to make informed decisions and continuously enhance their service quality.

One of the standout features of LiveChat is its ease of use. The platform is intuitive, allowing users to set up and manage their live chat operations effortlessly. The availability of a 14-day free trial without the need for a credit card further underscores its accessibility, encouraging businesses to explore its features without any upfront commitment.

In conclusion, LiveChat is a robust and versatile tool for businesses looking to improve customer engagement and sales. Its AI capabilities, extensive integrations, and comprehensive reporting make it a valuable asset for any organization aiming to enhance its customer support strategy. While it may not be the cheapest option available, the value it provides justifies the investment for businesses serious about delivering exceptional customer service.