Live Agent

LiveAgent, established by Viktor and Andrej in 2004, is a pioneering help desk software designed to enhance customer communication through features like live chat, ticketing, and help desk capabilities. Serving over 150 million users globally, it continues to evolve with a focus on affordability and functionality.

Founded in	2004
Location	🇸🇰 Slovakia
Founders	Viktor Zeman

Features

Plans

No free plan available for this product.

Small business

$15 per agent/month billed annually

◈Ticketing

◈Live chat

◈Knowledgebase

◈Customer Portal

◈Contact forms

◈Automation rules

◈Integrations

◈Multiple language support

Medium business

$24 per agent/month billed annually

◈Everything in Small plan

◈Call center & IVR

◈Time Rules

◈Reports

◈Proactive chat invitations

◈Agent ratings

◈Sound configuration

◈Service levels (SLA)

◈AI Answer Assistant

Large business

$39 per agent/month billed annually

◈Everything in Medium plan

◈SSO

◈Custom roles

◈Time tracking & Audit log

◈Facebook

◈Instagram

◈Twitter

◈Viber

◈WhatsApp

Enterprise

$59 per agent/month billed annually

◈Everything in Large plan

◈Almost unlimited

◈Dedicated account manager

◈Priority support

◈Assisted channels integration

◈Branding Free

◈Custom billing setup

◈Service review call and reports

◈Scheduled release management

◈Multileveled knowledge base

Refund Policy

LiveAgent offers a 60-day money-back guarantee, allowing customers to try the service for two months and receive a refund if they are not satisfied, regardless of the reason.

Ratings

trustpilot(3.9/5)

g2(4.5/5)

capterra(4.7/5)

producthunt(5/5)

Ai Opinion

✦

AI Rating(4.7/5)

Based on reviews from various sources, www.liveagent.com earns a 4.7/5 stars rating.

What users like: seamless live chat capabilities, intuitive interface, excellent customer support, easy integration with social media and communication systems, comprehensive reporting features, reliable and trustworthy, great value for money, user-friendly and highly customizable.

What users don't like: some users find the admin interface outdated, occasional bugs in the system, need for manual computation of positive vs negative ratings, occasional issues with live chat apps.

Conclusion: LiveAgent is highly recommended for businesses seeking a robust and user-friendly customer service solution.

Sources:

Reviews.io

Expert Opinion

✎

Expert Rating(4.7/5)

I recently tested LiveAgent, a comprehensive customer support software designed to streamline communication through a multi-channel help desk solution. Here is my detailed review:

LiveAgent excels with its multi-channel capabilities, offering over 130 ticketing features and more than 200 integrations. This makes it a versatile tool for businesses aiming to centralize their customer interactions across various platforms such as email, live chat, social media, and phone calls. The platform's live chat feature is particularly impressive, boasting the fastest widget on the market, which facilitates seamless communication and enhances customer engagement.

A standout feature of LiveAgent is itsrobust ticketing system, which efficiently organizes all communication channels into a single interface. This system not only saves time and resources but also enhances the quality of customer service by ensuring no inquiries are overlooked. The integration with social media platforms like Facebook, Twitter, and Instagram further strengthens its appeal by allowing businesses to maintain a consistent presence across multiple channels.

Additionally, LiveAgent's **ease of implementation** is noteworthy. The software is recognized for its quick setup process, enabling businesses to get their help desk operational in just a few minutes. This ease of use extends to its intuitive dashboard, which allows users to manage knowledge base articles and guides effortlessly, providing customers with self-service options that are increasingly valuable in today's digital landscape.

However, while LiveAgent offers extensive features, some users might find the initial learning curve steep due to the sheer volume of functionalities available. Despite this, the platform provides excellent 24/7 customer support to assist users in navigating any challenges they may encounter.

In conclusion, LiveAgent is an exceptional customer support solution that combines functionality with user-friendliness. Its ability to integrate multiple communication channels into one cohesive system makes it a valuable asset for businesses looking to enhance their customer service operations. While it may take some time to fully master all its features, the benefits it offers in terms of efficiency and customer satisfaction are well worth the effort.