Khoros

Khoros provides enterprise-grade social media management software designed to streamline complex workflows for global teams and agencies. Its platform centralizes social accounts, enabling efficient planning, publishing, and governance across channels. Features include AI-driven content optimization, multi-language social listening, cross-channel campaign management, and advanced analytics for both paid and organic performance. With robust security, compliance tools, and seamless integrations, Khoros supports scalable collaboration while mitigating brand risks.

Founded in	2019
Location	🇺🇸 United States
Founders	Chris Tranquill

Features

Plans

No free plan available for this product.

No paid plan available for this product.

Refund Policy

Khoros does not offer refunds for subscription fees unless explicitly stated in the Master Service Agreement or in cases of termination for cause where unused, prepaid amounts may be refunded proportionally.

Ratings

g2(3.8/5)

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Ai Opinion

✦

AI Rating(4/5)

Based on reviews from various sources, khoros.com earns a 4/5 stars rating.

What users like: Customization capabilities, effective ticket and query routing, AI-driven issue routing, team collaboration, integrated tools for algorithm and semantic research, omnichannel integration, scalability, comprehensive suite of tools for social media and customer service management, detailed analytics, and clear communication.

What users don't like: Complicated interface for non-tech savvy people, steep pricing for smaller businesses or startups, initial learning curve to fully utilize all features, notification system issues, occasional lag in performance, unintuitive campaign panels, and high prices.

Conclusion: Khoros is a powerful tool for managing social media and customer service, offering robust features and customization options, but it may require significant investment and time to fully utilize its capabilities.

Sources:

G2.com

Expert Opinion

✎

Expert Rating(4.3/5)

I recently tested Khoros, a powerful social media management platform designed for enterprise-level brands. Here is my detailed review: Khoros excels in its ability to centralize and streamline social media management for businesses handling multiple accounts across various platforms. It offers a unified interface that integrates social planning, publishing, governance, and analytics, making it ideal for large teams managing complex campaigns. One of its standout features is the cross-channel campaign management, which allows users to customize and publish content across platforms with ease. The AI-driven recommendations for post copy and publishing times further enhance efficiency and engagement. The platform’s analytics capabilities are particularly impressive. It provides detailed insights into both organic and paid performance across all channels, enabling teams to measure the impact of their efforts effectively. Additionally, the ability to monitor trends and competitors in real-time helps brands stay ahead in a dynamic social media landscape. The reporting tools are robust, offering customizable metrics and historical benchmarking, which are essential for data-driven decision-making. However, Khoros does have some areas for improvement. The user interface, while functional, can feel unintuitive at times, especially for new users. This can result in a steeper learning curve compared to other platforms. Furthermore, certain features like TikTok comment management are not fully integrated into the main dashboard, requiring users to navigate natively within the app. These limitations can slightly hinder workflow efficiency but do not overshadow the platform's overall capabilities. In conclusion, Khoros is a comprehensive and reliable solution for enterprise-level social media management. While it could benefit from a more intuitive design and expanded integrations, its robust features for collaboration, analytics, and campaign execution make it a valuable tool for large-scale operations aiming to enhance their social media presence.