Hiver

Hiver is an AI-powered customer service platform that consolidates communication across email, live chat, WhatsApp, and voice into a single inbox. It integrates with over 100 apps like Jira and Salesforce, automates repetitive tasks, and provides rich visual reports to enhance team productivity and customer satisfaction

Founded in	2011
Location	🇺🇸 United States
Founders	Niraj Ranjan Rout

Features

Plans

Free

$0 Free forever

◈Multi-channel shared inboxes

◈Ticketing

◈Live chat, WhatsApp & Voice

◈Knowledge Base

◈Team collaboration

◈Slack integration

◈24*7 email and live chat support

Lite

$19 per user per month

◈Everything in Free plan and

◈Customer portal

◈Workflow automations

◈Round-robin auto-assignment

◈Service level agreements

◈Custom fields

◈Approval workflow

◈Analytics for conversation data

◈Essential integrations

Growth

$29 per user per month

◈Everything in Lite plan and

◈Analytics for team performance

◈Custom reports

◈Advanced integrations

PRO

$49 per user per month

◈Everything in Growth plan and

◈Chatbots

◈CSAT survey

◈Business hours

◈Harvey AI

◈Advanced analytics

◈Scheduled data exports

◈Premium integrations & API access

Elite

Contact Sales

◈Everything in Pro plan and

◈Skill-based routing

◈Custom roles

◈HIPAA compliance

◈Single sign-on

◈Additional success services

◈Custom build hours

Refund Policy

Hiver offers a 7-day free trial with no credit card required, but their website does not explicitly mention a refund policy.

Ratings

trustpilot(3.1/5)

g2(4.6/5)

capterra(4.7/5)

producthunt(4.5/5)

Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, hiverhq.com earns a 4.5/5 stars rating.

What users like: Easy setup and management, amazing customer service, seamless and efficient team collaboration, round-the-clock support, human-to-human customer communication, efficient self-service, detailed customer service metrics, instant resolutions, and comprehensive feature set.

What users don't like: Can be considered expensive, limited reporting in mid-tier plans, no SLA feature in basic plan.

Conclusion: Hiverhq.com is highly praised for its ease of use, excellent customer service, and efficient team collaboration features, making it a valuable tool for managing shared inboxes and customer support.

Sources:

trustradius.com

Expert Opinion

✎

Expert Rating(4.76/5)

I recently had the opportunity to test Hiver, an AI-powered customer service platform that integrates seamlessly with Gmail. Here is my detailed review:

Hiver excels in its simplicity and ease of use, making it an ideal choice for teams looking to streamline their customer support operations without the complexities of traditional ticketing systems. The platform consolidates communication across multiple channels, including email, live chat, WhatsApp, and voice, into a single inbox. This integration allows teams to manage customer interactions efficiently and ensures no queries are missed. The interface is intuitive, enabling new users to get started quickly without a steep learning curve.

One of Hiver's standout features is its robust automation capabilities. The platform leverages AI to automate repetitive tasks, draft responses, and provide insightful suggestions for resolving complex issues. This not only enhances team productivity but also improves response times significantly. Additionally, Hiver offers seamless integration with over 100 popular apps like Jira, HubSpot, Salesforce, and Asana, allowing teams to bring all customer context into one place for better decision-making.

Hiver's reporting and analytics tools are another highlight. They provide rich visual reports that help track key support metrics such as response times and team productivity. This feature is crucial for managers looking to optimize team performance and enhance customer satisfaction.

While Hiver offers a comprehensive suite of features, it may not be as suitable for organizations that require deeply integrated CRM functionalities or advanced ticketing workflows found in more specialized platforms. However, for businesses prioritizing simplicity and efficiency in email-based customer support, Hiver is an excellent choice.

In conclusion, Hiver is a reliable and user-friendly platform that effectively simplifies customer service management through its powerful integrations and automation features. Its ability to unify communication channels makes it a valuable tool for teams seeking to enhance their support operations without the hassle of complex systems.