Help Scout is a customer communication platform designed for growing businesses, emphasizing a people-first approach to support. Founded in 2011, it powers over 12,000 teams globally with tools that streamline customer interactions while maintaining a personal touch. Its remote-first team, values-driven culture, and commitment to initiatives like B Corporation certification and nonprofit support reflect its dedication to both customers and community.

Help Scout
Info Table | ||
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Tier | Free Plan (Freemium), Paid Plan, Tiered Pricing | |
Affiliate Program | Yes [view all] | |
White Label | Yes [view all] | |
API | Yes [view all] | |
Support | Yes
| |
Social Media Platforms |
Description
Founded in | 2011 |
Location | 🇺🇸 United States |
Founders | Jared McDaniel, Nick Francis, Denny Swindle |
Features
Plans
Free
$0
Inbox with all channels
Docs knowledge base
Help widget with Al answers
Unlimited Al drafts
In-app messaging
Basic Reporting
Standard
Standard $50 /month
All Free features and...
Multiple Inboxes and Docs sites
API and 100+ integrations
Advanced Reports
Surveys & NPS
CSAT ratings
Customer Properties
Plus
$75 /month
All Standard features and...
Salesforce, Jira, HubSpot apps
Custom Fields
Advanced Permissions
Teams
Advanced Views & Workflows
Restricted Docs sites
Refund Policy
Help Scout offers a 30-day money-back guarantee for new customers, ensuring a risk-free trial of their platform.
Ratings
Ai Opinion
Expert Opinion
Reviews
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