Info Table
Affiliate ProgramYes [view all]
White LabelYes [view all]
APIYes [view all]
SupportYes
 [email protected]
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Description

Eventbrite is a global platform that enables users to create, discover, and participate in live events, from music festivals to fundraisers. With over 5 million events hosted across nearly in 180 countries, it supports both free and paid organizers, facilitating the distribution of 300 million tickets worldwide.

Founded in2006
Location🇺🇸 United States
Founders Julia Hartz

Plans

Free
$0
No fees for free events
3.7% + $1.79 service fee per ticket
2.9% payment processing fee per order
Fees are paid by ticket buyers on paid tickets, unless you choose to cover them.
Visibility on Eventbrite’s marketplace
Eventbrite Ads*
Email campaigns
Facebook and Instagram ad tools
Promo codes
Smart audiences
Data insights and reporting
Custom pages and multiple ticket types
AI event creation
Secure payment processing
Pre-event payouts
Embedded checkout
Custom registration forms
Sell add-ons
Automated event reminders
Organizer app
Mobile check-in
Waitlists
Help center
Email support
24/7 chat support for paid events
No paid plan available for this product.
Refund Policy

Eventbrite's refund policy allows event organizers to set their own terms, including "No Refunds," specific refund request timeframes (e.g., 1, 7, or 30 days before the event), or case-by-case evaluations, while attendees can submit refund requests if eligible under the organizer's policy.

Ratings

trustpilot(1.2/5)
g2(4.3/5)
capterra(4.6/5)
producthunt(4.5/5)

Ai Opinion

AI Rating(1.3/5)

Based on reviews from various sources, www.eventbrite.com earns a 1.3/5 stars rating.

What users like: Easy to buy tickets, online platform.

What users don't like: Poor customer service, no refunds for certain issues, high price level, difficulties with ticket verification, fraudulent tickets, unresponsive customer support, forced advertisements.

Conclusion: Users are generally dissatisfied with Eventbrite due to its poor customer service and numerous issues with ticket purchases and refunds.

Expert Opinion

Expert Rating(3.5/5)

I recently tested Eventbrite, a popular platform for organizing, promoting, and managing events, as well as buying tickets. Here is my detailed review:

Eventbrite stands out for its user-friendly interface and accessibility, making it an excellent choice for individuals or small businesses hosting events. The platform simplifies event creation and ticket sales with tools like email marketing integration, attendee tracking, and analytics. Its seamless integration with social media platforms like Facebook is particularly impressive, allowing organizers to reach a wider audience effectively. Additionally, Eventbrite supports high-definition live streaming and real-time interaction with attendees for virtual events, which is a valuable feature in today’s hybrid event landscape.

However, the platform has notable drawbacks that affect its overall appeal. One of the most significant issues is its **high fees**, which can be a burden for both organizers and attendees. Eventbrite charges a percentage-based fee on ticket sales, which can escalate quickly for higher-priced tickets. Many users have also reported dissatisfaction with the customer service, citing difficulties in reaching support teams and resolving issues like refunds or fraudulent ticket sales. These problems are compounded by the lack of a direct customer service phone line or responsive chat support.

Another limitation is the lack of customization options for event pages and payment processes. While the default templates are functional, they can feel generic and restrictive for organizers looking to create a unique brand experience. Additionally, some users have experienced technical glitches, such as delayed payouts or errors in ticket scanning at events.

In conclusion, Eventbrite is a reliable and convenient platform for basic event management needs, especially for smaller-scale events or those new to event planning. Its ease of use and integration capabilities are strong advantages. However, the high fees and inconsistent customer support may deter organizers managing larger or more complex events. While it has room for improvement, Eventbrite remains a solid choice for many event organizers looking for simplicity and efficiency in their planning process.

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