I recently tested Duplicati, a secure backup platform tailored for MSPs, and here is my genuine feedback from hands-on use. Duplicati shines with its multi-tenant control and agent-based deployment, letting me manage client backups centrally while keeping data isolated in sub-organizations. Setup was quick; agents run silently in the background, integrating seamlessly with my existing cloud storage like AWS and local NAS. The web dashboard offers clear insights, remote management, and AI analysis even on the free tier. For MSPs, features like SSO, RBAC, and unlimited scaling stand out. I appreciated BYOS flexibility and strong encryption. Pricing starts free for up to 5 machines, Pro at $5/device/month adds alerts and priority support, Enterprise customizes for big teams. My minor gripe: No free trial beyond free plan limits advanced testing upfront. No refunds either. Overall, Duplicati excels for scalable, secure MSP backups with great value. Highly recommend for service providers.