Docusign

Docusign offers a streamlined platform for electronic signatures, allowing businesses to sign and send documents from virtually anywhere. It integrates with over 900 applications, supports global security standards, and helps reduce environmental impact by shifting to digital agreement processes. Docusign’s solutions enhance workflow efficiency and save time by automating agreement management.

Founded in	2003
Location	🇺🇸 United States
Founders	Tom Gonser , Court Lorenzini, Eric Ranft

Features

Plans

No free plan available for this product.

E-Signature - Personal

$10 /month $120 billed annually

◈Send five agreements for signature each month

◈Save time and standardize with reusable templates

◈Streamline your workflows with 900+ integrations

E-Signature - Standard

$25 /month per user $300 billed annually

◈All Personal Plan features, plus

◈Share your templates easily with your team members

◈Add comments in real time with collaborative commenting

◈Use your own branding to build trust and brand awareness

E-Signature - Business Pro

$40 /month per user $480 billed annually

◈All Standard Plan features, plus

◈Request attachments easily from your recipients

◈Build conditional logic and use formulas to auto-calculate values

◈Collect data with mobile-friendly, interactive web forms

◈Send agreements to multiple recipients at one time

◈Collect payments during the signing process

E-Signature - Enhanced Plans

Expand your team’s toolkit - Contact Sales

◈Enhance data management across multiple accounts

◈Get live technical support 24 hours a day, 7 days a week

◈Protect your agreements to avoid identity fraud

◈Ensure compliance with all security configurations

◈Secure and simplify user logins with single sign-on (SSO)

◈Close deals faster with SMS or WhatsApp notifications

◈Customize workflows to streamline your processes, with no coding

◈Centrally store, manage, and analyze your agreements with AI

◈Generate documents from within Salesforce

E-Signature Real Estate Starter

$10 /month $120 billed annually

◈Single user

◈5 envelopes per month

◈Real Estate Association Forms#new

◈Top-rated mobile app

E-Signature Real Estate

$25 /month per user $300 billed annually

◈Up to 5 users

◈Strikethrough

◈Transactions workspace new

◈Customized branding

◈Collaborative commenting

◈Signer attachments

E-Signature Real Estate - REALTORS

$20 /month per user $240 billed annually

◈Up to 5 users

◈Strikethrough

◈Transactions workspace new

◈Customized branding

◈Collaborative commenting

◈Signer attachments

◈REALTOR®-logo branding

Enhanced Real Estate Plans

Need more features for your team? - Contact Sales

◈5+ users

◈Rooms for Real Estate

◈Visibility into your brokerage

◈Dedicated sales executive

◈Access to APIs

◈Identification and authentication

◈Single sign-on (SSO)

◈24/7 live support

◈Multi-channel delivery

Developer API - Starter

$50 /month $600 billed annually

◈Starting at 40 envelopes/month

◈API usage center

◈Software development kits

◈OAuth

Developer API - Intermediate

$300 /month $3,600 billed annually

◈Starting at 100 envelopes/month

◈All Starter Plan features, plus

◈Collaborative commenting

◈Customized branding

◈Scheduled sending

Developer API - Advanced

$480 /month $5,760 billed annually

◈Starting at 100 envelopes/month

◈All Intermediate Plan features, plus

◈Bulk send

◈PowerForms for API

◈Connect

◈Signer attachments

Developer API - Enterprise offerings

Need more features for your team? - Contact Sales

◈Higher send volumes

◈Customized workflows

◈Masked fields

◈Offline mobile signing/sending

◈Multi-factor authentication

◈Signer permissions

◈Multi-channel delivery

IAM - Standard

$35 /month per user $420 billed annually

◈Unlimited eSignature envelopes sent with web app◊

◈1 Maestro workflow

◈Navigator: 200 agreements per user

◈AI-powered data extractions

IAM - Professional

$65 /month per user $780 billed annually

◈All Standard plan features, plus

◈Single sign-on (SSO)

◈10 Maestro workflows

◈Navigator: additional 200 agreements (400 total)

◈Payment collection

◈Bulk send‡

◈Multi-channel delivery

◈Web Forms‡

IAM - Enterprise

CONTACT SALES

◈All Professional plan features, plus

◈Organization management

◈SMS and phone authentication

◈Conditional routing

◈Delayed routing

◈Document visibility

◈Signing groups

◈Expanded branding

IAM - Enhanced Plans

Select an IAM plan by category (SALES, CUSTOMER EXPERIENCE)

◈All Enterprise plan features, plus

◈Document generation for Salesforce

◈Document generation for eSignature

Refund Policy

DocuSign offers a full refund if you cancel your annual subscription within 30 days of purchase, but refunds are not available for monthly plans. To request a refund, you must contact customer support directly.

Ratings

trustpilot(2.3/5)

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g2(4.5/5)

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capterra(4.7/5)

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Ai Opinion

✦

AI Rating(4.5/5)

Based on reviews from various sources, www.docusign.com earns a 4.5/5 stars rating.

What users like: ease of use, user-friendly interface, seamless electronic signing, real-time contract tracking, custom branding options, two-factor authentication, robust contract management tools, efficient document editing, and reliable customer support.

What users don't like: difficulty in bulk downloading signed documents without an upcharge, potential for technical issues, lack of industry-specific templates, inability to add personal templates, occasional frustration with startup and navigation for employees, and concerns about security.

Conclusion: DocuSign is highly praised for its ease of use and robust features but faces some criticism regarding customization and security concerns.

Sources:

Expert Opinion

✎

Expert Rating(4.5/5)

After testing DocuSign, I found it to be a highly efficient platform for managing electronic signatures and document workflows. It is widely recognized as one of the leading solutions for businesses that need to handle a large volume of documents requiring signatures, and my experience aligns with this reputation.

DocuSign offers a user-friendly interface that makes it easy to upload, sign, and send documents. One of the platform's strengths is its ability to streamline the signing process, allowing users to track the progress of documents in real time. This feature is particularly useful for businesses that need to manage multiple contracts or agreements simultaneously. The platform also integrates well with popular cloud storage services like Google Drive and Dropbox, which adds convenience for users who need to access documents from various platforms.

The customization options within DocuSign are notable. Users can create templates for frequently used documents and even customize their electronic signatures. This flexibility is a major time-saver for businesses that regularly deal with similar agreements. Additionally, the platform supports robust security features such as two-factor authentication (2FA) and audit trails, ensuring that all transactions are secure and legally binding.

However, there are a few areas where DocuSign could improve. The registration process can be cumbersome, especially with its CAPTCHA-like system that requires multiple steps to verify you're not a robot. This can be frustrating for new users trying to set up an account quickly. Additionally, while the platform offers a wide range of features, it can be quite expensive compared to other e-signature solutions on the market, especially for small businesses or individuals with occasional needs.

Overall, DocuSign is an excellent choice for businesses that require a reliable and secure solution for managing electronic signatures. Despite some minor drawbacks in the setup process and pricing, its functionality and ease of use make it a top-tier tool in the e-signature space.