I recently tested SAP Concur, a platform designed to streamline travel, expense, and accounts payable (AP) management for businesses. Here is my detailed review:

SAP Concur excels in automating expense tracking and reporting, offering features that simplify processes such as receipt uploads, mileage tracking, and compliance monitoring. The platform integrates well with corporate systems, making it a convenient choice for organizations with complex financial workflows. The mobile app is particularly helpful, allowing users to capture receipts on the go and submit reports from anywhere. Additionally, the platform supports global currencies and policies, which is beneficial for multinational companies.

One of the standout features is its ability to centralize travel bookings. Users can book flights, hotels, and car rentals within the system, ensuring compliance with company policies. The reporting tools provide visibility into spending patterns, helping businesses make data-driven decisions. Customer support is generally responsive and helpful in resolving technical issues.

However, SAP Concur has notable drawbacks. The user interface (UI) is often criticized for being unintuitive and outdated. Many users report that the system feels clunky and slow, especially when processing large reports or searching for travel options. Errors in receipt scanning and data entry can cause delays, requiring manual corrections that defeat the purpose of automation. Additionally, the platform's high cost may not justify its value for smaller businesses or those with simpler expense management needs.

In conclusion, SAP Concur is a robust solution for large organizations seeking to automate and consolidate their travel and expense processes. While it offers powerful features and integrations, its usability issues and occasional inefficiencies may frustrate users who prioritize speed and simplicity.