Alchemer

Alchemer Survey is part of the Alchemer Platform, which helps organizations collect and act on feedback from customers and employees through surveys, web, and mobile channels. The platform offers workflow automation, over 400 business system integrations, and role-based dashboards for analysis and reporting. Alchemer supports feedback collection across apps, websites, and third-party channels, enabling teams to quickly turn insights into actions that inform business decisions

Founded in	2006
Location	🇺🇸 United States
Founders	Martin Mrugal

Features

Plans

No free plan available for this product.

Collaborator

$55/user/month

◈Unlimited surveys and unlimited questions per survey

◈Up to 75,000 responses per year

◈Custom survey branding (themes, logos, colors)

◈Email support

◈Data report downloads (PDF, PowerPoint, Excel, Word)

◈Survey logic features for customizing respondent experience

◈Raw data exports to Excel

◈Send email campaigns to survey contacts

◈File upload question type

◈Share reports via URL

◈Standard question types (radio buttons, checkbox, dropdown, etc.)

◈Basic reporting and analytics

Professional

$165/user/month

◈All Collaborator features

◈Up to 100,000 responses per year

◈Phone support (6am-6pm MT, Mon-Fri)

◈Advanced survey logic (multiple conditions, piping, repeating)

◈Offline/kiosk mode for data collection without internet

◈Disqualify respondents based on responses

◈Redirect browser after survey completion

◈Advanced data reports (SPSS export)

◈Market research question types (e.g., card sort, heatmap, conjoint)

◈Advanced branding and design options

◈Business integrations (Google Spreadsheets, API, webhooks)

◈Advanced project types (quizzes, assessments, payment forms)

Full Access

$275/user/month

◈All Professional features

◈Up to 125,000 responses per year

◈MaxDiff and Conjoint analysis

◈Crosstab and TURF reports

◈Open-text and sentiment analysis (audio, video, image heatmap)

◈Custom scripting and R scripts

◈Data-cleaning tools

◈Custom question developer kit

◈Advanced analytics and reporting

Business Platform

Custom Pricing

◈Tailored for large teams and enterprises

◈Includes all Full Access features

◈Role-based dashboards and advanced workflow automation

◈Enhanced integrations (over 400 business systems)

◈Advanced security and compliance options

◈Custom support and onboarding

◈Scalable for high-volume feedback programs

Refund Policy

You can cancel your Alchemer annual subscription within 30 days after renewal and get a refund for the remaining months, but monthly subscriptions are not refundable after payment.

Ratings

trustpilot(1.9/5)

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g2(4.4/5)

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capterra(4.5/5)

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Ai Opinion

✦

AI Rating(4/5)

Alchemer is a versatile and easy-to-use survey tool with a wide range of features and question types. It offers good customization and integrates well with other platforms. However, it can be pricey and customer support may be slow at times. Overall, it is reliable and suited for various feedback collection needs.

Expert Opinion

✎

Expert Rating(4.3/5)

After extensively testing Alchemer, I found it to be a robust and flexible survey and feedback platform that caters to a wide range of needs, from simple polls to complex market research projects. The platform stands out for its user-friendly interface and easy-to-navigate survey builder, which makes setting up surveys straightforward—even for those with little technical background. Branching, logic, and advanced question types are easy to implement, allowing for highly customized and dynamic surveys that engage respondents effectively. One of Alchemer’s greatest strengths is its integration capabilities. With over 400 integrations, it seamlessly connects with other business tools, making it easy to automate workflows and share insights across teams. The reporting features are clean and visually appealing, providing clear diagrams and real-time dashboards that help turn feedback into actionable insights quickly. The platform also offers advanced tools like MaxDiff and Conjoint Analysis, which are typically found in more expensive solutions. Customer support is another highlight. Most users report responsive and knowledgeable support staff who are quick to resolve issues and provide helpful guidance. The extensive support resources and documentation further simplify the learning curve, especially for new users. The platform’s flexibility extends to branding and personalization, allowing users to add logos and customize the look and feel of surveys with ease. However, Alchemer is not without its drawbacks. Some users have experienced occasional technical glitches, such as slow loading times or minor bugs in the survey editor. While these issues are generally resolved quickly, they can be disruptive. There is also a learning curve for those unfamiliar with more advanced survey features, and some users have noted that customer support quality can vary depending on the issue or time of contact. In summary, Alchemer offers a feature-rich, reliable, and scalable solution for organizations looking to collect and act on feedback efficiently. Its combination of ease of use, powerful customization, and strong integration options makes it a top choice for businesses, researchers, and educators alike. While there are minor areas for improvement, Alchemer’s overall performance and value are impressive. Alchemer is a smart investment for anyone seeking a comprehensive feedback platform that grows with your needs.