Acuity Scheduling

Acuity Scheduling, a Squarespace company, offers an online scheduling assistant designed to streamline appointment management with personalized tools, easy payment options, and automation features. Serving diverse professionals, Acuity facilitates over 15 million bookings monthly, emphasizing time efficiency and customer-centric solutions to enhance business growth.

Founded in	2006
Location	🇺🇸 United States
Founders	Gavin Zuchlinski

Features

Plans

No free plan available for this product.

Emerging

$ 16 /mo

◈Client self-scheduling

◈Unlimited services and appointments

◈1 bookable calendar

◈Payments processing and deposits through Stripe, Square, or PayPal

◈Confirmation, reminder, and follow-up emails

◈Automatic time zone conversion for clients

Growing

$ 27 /mo

◈Includes all Emerging features+

◈Up to 6 bookable calendars

◈Text message reminders, globally

◈Bundled appointment packages

◈Memberships & subscriptions with automated billing

◈Gift certificates

Powerhouse

$ 49 /mo

◈Includes all Growing features +

◈Remove "Powered by Acuity" on your scheduler

◈Sign BAA for HIPAA compliance

◈Up to 36 bookable calendars

◈Multiple time zones for different staff/locations

◈Custom API + and CSS for developers

Enterprise

Custom

◈Includes all Powerhouse features+

◈Unlimited bookable calendars

◈Unlimited scheduling pages

◈Dedicated account manager

◈Sign custom BAA

◈Centralized user management

◈Additional APIs

Refund Policy

Acuity Scheduling offers a full refund for annual subscriptions canceled within 14 days of purchase, but does not provide refunds for monthly plans, renewals, or annual plans canceled after the 14-day window.

Ratings

trustpilot(1.6/5)

g2(4.7/5)

capterra(4.8/5)

producthunt(5/5)

Ai Opinion

✦

AI Rating(4.1/5)

Based on reviews from various sources, Acuity Scheduling earns a 4.1/5 stars rating.

What users like: Comprehensive scheduling solution, buffer time and last-minute scheduling prevention, customizable scheduling links, user-friendly and flexible, integrates well with other platforms like Squarespace and Google Calendar, automated reminders, customizable booking pages, excellent customer service (for some users), reliable real-time scheduling solution.

What users don't like: Limited customization options, poor customer service (reported by many users), inadequate time zone setting, lack of specific features such as saving client addresses or supporting one-off meetings, difficulties with integration, high price level, billing issues, lack of direct contact options for customer support.

Conclusion: Acuity Scheduling is a versatile and user-friendly tool for managing bookings, but it faces criticism for its limited customization and poor customer service.

Sources:

websitebuilderexpert.com

joinsecret.com

pissedconsumer.com

softwareadvice.com

Expert Opinion

✎

Expert Rating(4.5/5)

I recently tested Acuity Scheduling, a versatile and user-friendly online appointment scheduling software designed to streamline booking processes for businesses and professionals. Here is my detailed review:

Acuity Scheduling excels with its intuitive interface and customizable features, making it an excellent choice for managing appointments efficiently. The platform allows users to create branded scheduling pages that showcase their services and real-time availability. This feature is particularly beneficial for businesses looking to provide a professional and seamless booking experience for their clients. Additionally, the tool integrates payment options and intake forms, enabling clients to self-schedule appointments with ease while businesses collect necessary information upfront.

One of Acuity’s standout features is its ability to save time by automating scheduling tasks. It eliminates the back-and-forth communication often associated with appointment booking, freeing up valuable time for both users and their clients. The platform also supports a variety of integrations with other tools like Zoom, Google Calendar, and payment processors, which enhances its functionality for businesses of all sizes.

The customer support provided by Acuity Scheduling deserves special mention. Their team is known for being responsive and helpful, ensuring users can resolve any issues quickly. This level of support is reassuring for businesses that rely on the platform for smooth operations.

However, Acuity Scheduling does have minor limitations. While it offers robust features, some users may find the initial setup slightly complex due to the extensive customization options available. Additionally, the platform’s advanced functionalities might feel overwhelming for very small businesses or individuals who require only basic scheduling tools.

In conclusion, Acuity Scheduling is a powerful and reliable solution for professionals and businesses seeking to optimize their appointment booking processes. Its blend of customization, automation, and integration capabilities makes it a top choice in the scheduling software market. While it may have a slight learning curve for new users, its benefits far outweigh this minor drawback.