ANZ bank today announced its chief data officer role will be expanded to include automation in an announcement alongside the bank’s half yearly result which revealed profits are down 51 per cent. 

Emma Gray, currently the bank’s CDO, will become ANZ’s Group Executive, Data and Automation, from tomorrow. She will report to Maile Carnegie, ANZ’s Group Executive Digital and Australia Transformation.

Emma Gray ANZ’s Group Executive, Data and Automation. Image: Facebook.

“In her expanded role, Mrs Gray will continue to lead the transformation of the strategic use of data, as well as creating new customer insights and driving automation to ultimately improve customer experience,” a company statement said.  

Gray has been with ANZ since 2016, joining as the bank’s first-ever chief data officer, and previously served as Woolworth’s chief loyalty and data officer. Before that, she held similar roles at sports retailer Rebel and was a partner at American consulting firm Bain and Company.

“The effective use of data, insights and automation will be a key in preparing the bank for the future, particularly as we respond to the challenges presented by COVID-19,” said ANZ CEO Shayne Elliott.

“Emma is an experienced international executive with significant experience in data and customer insights and the creation of this new group executive role recognises the critical role of data, insights and automation has in the continued digital transformation of ANZ.” 

H1 2020 results

The bank also released its half year financial results today, announcing a 51 per cent fall in profit mainly due to $1 billion in extra reserves for COVID-19-related loan losses. According to the bank 180,000 customers are deferring loan payments. 

The ANZ board deferred a decision on how much of a dividend it will pay shareholders until it knows more about the impacts of COVID-19.

Speaking on the results, Elliott revealed 95 per cent of ANZ’s non-Australian branch staff are now working from home.

“This move to a new way of working was completed by 17 March, including our offshore delivery centres, and was supported by recent investments in technology and agile work practices.”

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